Technical Support Engineer
1 week ago
Job Title: IT SaaS Support Engineering Technician
About the Company:
Jobot is a prominent global manufacturing firm seeking a proficient Engineering Technician to enhance our innovative IT SaaS support division. This position presents a remarkable opportunity for individuals who are dedicated to delivering exceptional customer service and technical assistance.
Why Work With Us?
- Comprehensive Health Coverage
- Vision Care Benefits
- Dental Care Plans
- Retirement Savings Plan
Key Responsibilities:
- Deliver outstanding customer service to ensure a satisfactory experience for clients
- Support the onboarding process for new clients through hardware setup and software evaluation
- Work collaboratively with engineering and technical teams to troubleshoot connectivity and firewall challenges
- Develop and update support documentation to improve client comprehension of SaaS offerings
- Engage in software enhancements, prototyping, and hardware assessments
- Gather client feedback to refine services and implement necessary improvements
- Provide on-site and field assistance as required to address technical challenges
- Prepare comprehensive reports on issue resolution and recommended practices
Qualifications:
- Minimum of 2 years of experience in a comparable position, preferably within the manufacturing sector
- Solid foundation in customer support and client onboarding
- Expertise in software evaluation, hardware setup, and troubleshooting
- Familiarity with connectivity, firewall troubleshooting, and prototyping
- Strong communication and interpersonal abilities
- Dedication to ongoing learning and professional growth
If you are interested in this opportunity, please apply now for consideration.
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