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Technical Support Engineering Specialist

2 months ago


Freeport, Illinois, United States Jobot Full time

Position: IT SaaS Support Engineering Technician

Company Overview:

Jobot is a prominent global manufacturing firm seeking a talented Engineering Technician to enhance our innovative IT SaaS support division. This position presents a unique opportunity for an individual who is dedicated to delivering exceptional customer service and technical assistance.

Benefits of Working with Us:

  • Comprehensive Health Insurance
  • Vision Care Coverage
  • Dental Care Benefits
  • Retirement Savings Plan (401K)

Key Responsibilities:

  1. Deliver outstanding customer service to guarantee a favorable experience for our clients
  2. Support the onboarding process for new clients, including hardware setup and software evaluation
  3. Work closely with engineering and technical teams to troubleshoot connectivity and firewall challenges
  4. Develop and update support documentation to improve client comprehension of SaaS offerings
  5. Engage in software enhancements, prototyping, and hardware evaluations
  6. Gather client feedback to refine services and execute necessary improvements
  7. Provide on-site and field assistance as required to address technical concerns
  8. Prepare comprehensive reports on issue resolution and best practices

Required Qualifications:

  1. A minimum of 2 years of experience in a comparable position, preferably within the manufacturing sector
  2. Solid background in customer support and client onboarding
  3. Expertise in software evaluation, hardware setup, and troubleshooting
  4. Familiarity with connectivity issues, firewall management, and prototyping
  5. Exceptional communication and interpersonal abilities
  6. Dedication to ongoing professional development and learning

If you are interested in this opportunity, please consider applying for this position.