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Technical Support Engineering Specialist
2 months ago
Position: IT SaaS Support Engineering Technician
Company Overview:
Jobot is a prominent global manufacturing firm seeking a talented Engineering Technician to enhance our innovative IT SaaS support division. This position presents a unique opportunity for an individual who is dedicated to delivering exceptional customer service and technical assistance.
Benefits of Working with Us:
- Comprehensive Health Insurance
- Vision Care Coverage
- Dental Care Benefits
- Retirement Savings Plan (401K)
Key Responsibilities:
- Deliver outstanding customer service to guarantee a favorable experience for our clients
- Support the onboarding process for new clients, including hardware setup and software evaluation
- Work closely with engineering and technical teams to troubleshoot connectivity and firewall challenges
- Develop and update support documentation to improve client comprehension of SaaS offerings
- Engage in software enhancements, prototyping, and hardware evaluations
- Gather client feedback to refine services and execute necessary improvements
- Provide on-site and field assistance as required to address technical concerns
- Prepare comprehensive reports on issue resolution and best practices
Required Qualifications:
- A minimum of 2 years of experience in a comparable position, preferably within the manufacturing sector
- Solid background in customer support and client onboarding
- Expertise in software evaluation, hardware setup, and troubleshooting
- Familiarity with connectivity issues, firewall management, and prototyping
- Exceptional communication and interpersonal abilities
- Dedication to ongoing professional development and learning
If you are interested in this opportunity, please consider applying for this position.