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Technical Support Engineer

2 months ago

Freeport, Illinois, United States Jobot Full time

Position: IT SaaS Support Engineering Technician

Company Overview:

Jobot is a prominent global manufacturing organization seeking a talented Engineering Technician to enhance our innovative IT SaaS support division. This position presents a unique opportunity for individuals who are dedicated to providing outstanding customer service and technical assistance.

Benefits of Working with Us:

  • Comprehensive Health Coverage
  • Vision Care Plans
  • Dental Care Options
  • Retirement Savings Plan (401K)

Key Responsibilities:

  1. Deliver exceptional client support to foster a positive customer experience
  2. Assist in the onboarding process for new clients, including hardware setup and software evaluation
  3. Work collaboratively with engineering and technical teams to troubleshoot connectivity and firewall challenges
  4. Develop and maintain support documentation to enhance client comprehension of SaaS offerings
  5. Engage in software upgrades, prototyping, and hardware assessments
  6. Gather client feedback to refine services and implement necessary enhancements
  7. Provide on-site and field assistance as required to address technical challenges
  8. Document detailed reports on issue resolution and best practices

Required Qualifications:

  1. A minimum of 2 years of experience in a related position, preferably within the manufacturing sector
  2. Strong expertise in customer support and client onboarding
  3. Proficient in software evaluation, hardware setup, and troubleshooting
  4. Experience dealing with connectivity, firewall challenges, and prototyping
  5. Outstanding communication and interpersonal abilities
  6. Dedication to ongoing professional development and learning

If you are interested in this opportunity, please consider applying.