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Technical Support Engineer

2 months ago


Freeport, Illinois, United States Jobot Full time

Position: IT SaaS Support Engineering Technician

Company Overview:

Jobot is a prominent global manufacturing firm seeking a proficient Engineering Technician to enhance our vibrant IT SaaS support division. This position presents a remarkable opportunity for individuals who are dedicated to delivering exceptional customer service and technical assistance.

Benefits of Working with Us:

  • Comprehensive Health Insurance
  • Vision Coverage
  • Dental Care Options
  • Retirement Savings Plan (401K)

Key Responsibilities:

  1. Deliver outstanding customer support to guarantee a favorable experience for our clients.
  2. Facilitate the onboarding process for new clients, including hardware setup and software evaluations.
  3. Work collaboratively with engineering and technical teams to address connectivity and firewall challenges.
  4. Develop and maintain support documentation to improve client comprehension of SaaS offerings.
  5. Engage in software upgrades, prototyping, and hardware assessments.
  6. Gather client feedback to enhance services and implement necessary adjustments.
  7. Provide on-site and field assistance as required to troubleshoot technical issues.
  8. Compose detailed reports on problem resolution and best practices.

Required Qualifications:

  1. A minimum of 2 years of experience in a comparable role, preferably within the manufacturing sector.
  2. Solid background in customer support and client onboarding.
  3. Expertise in software evaluation, hardware setup, and troubleshooting.
  4. Familiarity with connectivity, firewall challenges, and prototyping.
  5. Exceptional communication and interpersonal abilities.
  6. Dedication to ongoing learning and professional growth.

If you are interested in this opportunity, please apply now for consideration.