Customer Service Ambassador

8 hours ago


Wakefield, Massachusetts, United States 128 Plumbing, Heating, Cooling & Electric Full time

About Us:

For 30 years, we've been providing the highest quality, efficiency, and reliability in home services for plumbing, HVAC, and electrical needs. We take pride in having an exceptional customer experience team and customer base. Our commitment to delivering the highest level of service and teamwork drives our growth and success. To offer the best possible service, we have a dedicated team available around the clock to support our customers.

We are a fast-paced service company located in the Northeast region, seeking energetic, friendly, and team-oriented individuals to join our expanding team. If you have a strong passion for customer service or business administration, this may be a great fit for you.

Key Responsibilities:

• Utilize exceptional phone-communication skills for inbound and outbound call support with high volume, focusing on delivering a positive customer experience.

• Manage and assist customers in emergency situations, providing timely and effective solutions.

• Collaborate closely with your team to achieve shared goals and success.

• Demonstrate enthusiasm and passion for helping people, with a focus on customer satisfaction.

• Communicate and understand customer concerns, providing empathetic and effective resolutions.

• Schedule and book service calls, ensuring seamless customer experiences.

• Be part of a dynamic team environment, where everyone is a hard worker and dedicated to excellence.

• Be comfortable on the telephone and enjoy delivering exceptional customer service.

• Have the opportunity to grow and work passionately for a company that values its employees and customers alike.

• Continuously train and learn as we grow and expand our services.

About the Company:

We are a leading provider of home services, committed to delivering exceptional quality, efficiency, and reliability. Our team is dedicated to providing a positive customer experience, and we are seeking like-minded individuals to join our team.



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