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Customer Service Representative

2 months ago

Wakefield, Massachusetts, United States Circle K Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.

Key Responsibilities:

  • Provide excellent customer service, ensuring a positive shopping experience for all customers
  • Drive sales growth by identifying and capitalizing on sales opportunities
  • Lead a team of sales associates, providing guidance, coaching, and feedback to ensure excellent performance
  • Maintain a high level of product knowledge, staying up-to-date on new products and promotions
  • Work collaboratively with other team members to achieve sales goals and objectives
  • Perform opening and closing duties, including cash handling and inventory management

Requirements:

  • High school diploma or equivalent required
  • Previous retail sales experience, preferably in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Physical ability to stand for long periods, lift up to 30 pounds, and perform other tasks as required

What We Offer:

  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and opportunities for overtime
  • Discounts on Circle K products and services