Plumbing and Drain Specialist

128 Plumbing, Heating, Cooling & Electric is a reputable company that has been providing top-notch services to residential customers for over 30 years. Our commitment to excellence is reflected in our attention to detail and dedication to delivering the highest level of service and workmanship.

We are seeking a skilled Drain Technician to join our team. As a Drain Technician, you will be responsible for providing exceptional service to our customers, ensuring that every call is completed efficiently and to the highest standard.

• **Demonstrate Core Values**: Strive to embody our core values of Service, Teamwork, and Development in every interaction with customers and colleagues.
• **Deliver 5-Star Customer Experience**: Ensure that every customer interaction results in a 5-star experience, exceeding their expectations and building trust in our company.
• **Time Management and Organization**: Arrive on time, well-groomed, and prepared for each call, ensuring that all tasks are completed efficiently and effectively.
• **Technical Expertise**: Demonstrate a high level of technical knowledge and expertise in plumbing and drain services, providing accurate diagnoses and solutions to customers.
• **Communication and Interpersonal Skills**: Develop strong relationships with customers, colleagues, and dispatchers, ensuring effective communication and collaboration to achieve business objectives.
• **Maintenance and Inventory Management**: Maintain a well-stocked truck and ensure that all equipment is in good working order, minimizing downtime and maximizing productivity.
• **Training and Development**: Participate actively in all training sessions and morning meetings, staying up-to-date with industry developments and best practices.
• **Administrative Tasks**: Accurately complete invoices, time cards, feedback, and option sheets in a timely manner, ensuring seamless administrative processes.

• **Mechanical Aptitude**: Possess a strong mechanical aptitude and ability to diagnose and repair complex plumbing and drain issues.
• **Passion for Service**: Demonstrate a genuine passion for delivering exceptional service and building strong relationships with customers.
• **Teamwork and Independence**: Exhibit strong teamwork skills while also being able to work independently, prioritizing tasks and managing time effectively.
• **Communication Skills**: Possess excellent communication skills, both written and verbal, to effectively interact with customers, colleagues, and dispatchers.
• **Availability**: Be available for on-call rotation, ensuring that customers receive prompt and reliable service.

• **A+ Team Environment**: Join a dynamic and supportive team environment that fosters growth, learning, and collaboration.
• **Weekly Bonuses**: Earn weekly bonuses for meeting performance targets and delivering exceptional service.
• **Paid Holidays and Time Off**: Enjoy paid holidays, vacation, personal, and sick time, ensuring a healthy work-life balance.
• **Paid Training and Education**: Receive comprehensive training and education, staying up-to-date with industry developments and best practices.
• **Guaranteed Year-Round Work**: Enjoy guaranteed year-round work, with no seasonal layoffs or uncertainty.
• **Company Vehicle and Equipment**: Utilize a fully stocked company vehicle and equipment, ensuring that you have everything needed to perform your job effectively.
• **Health, Vision, and Dental Insurance**: Enjoy comprehensive health, vision, and dental insurance, ensuring your well-being and peace of mind.
• **401k Retirement Plan**: Participate in a 401k retirement plan with 4% IRA matching, securing your financial future.
• **Advancement and Growth Opportunities**: Enjoy opportunities for advancement and growth, developing your skills and expertise in a supportive and dynamic environment.