Systems Analyst
4 days ago
About the Role
We are seeking a highly skilled Systems Analyst - Customer Experience Expert to join our team at Times Microwave Systems. This is a unique opportunity to leverage your analytical skills and passion for customer service to drive business growth and improve operational efficiency.
About You
You will be responsible for analyzing current customer service processes and systems, identifying areas for improvement, and implementing innovative solutions that enhance customer satisfaction and streamline operations. As a liaison between the customer service and Ops tech departments, you will ensure clear communication and effective implementation of IT solutions.
Your Skills and Qualifications
- Bachelor's degree in information technology, engineering, business administration, or a related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Strong understanding of customer service processes and how they can be improved through technology.
- Experience with EDI system design and implementation preferred.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical ideas to non-technical stakeholders.
- Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
- Strong project management skills, with the ability to lead projects from conception to completion.
What We Offer
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as excellent benefits and opportunities for professional growth and development.
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