Desktop Support Analyst

2 weeks ago

Wallingford, United States CiDRA Minerals Processing Inc. Full time

Staying on the cutting edge of technology requires a lot more than brilliance; it requires an informal yet agile working environment that encourages and rewards innovation — the kind you'll find at CiDRA.


We are currently seeking a Desktop Support Analyst to join our IT team in Wallingford


Overview:

This position is responsible for providing technical support to end-users for hardware, software, and network-related issues. This role involves troubleshooting, resolving simple to complex problems, and ensuring high levels of customer satisfaction.


Key Responsibilities:

  • Provide onsite and remote desktop support for all employees of the company, as well as mobile device support for company owned devices.
  • Perform all necessary steps for onboarding and offboarding of employees, including setup of new equipment, installation of software, setup of user accounts and permissions.
  • Set-up, configure and maintain desktop and laptop PCs, as well as establish and maintain network connection, security components, software, and access permissions on these devices.
  • Maintain an accurate inventory of deployed hardware and installed software, as well as ensure adequate stock inventory
  • Order computer systems and parts
  • Maintain the company phone systems and work closely with the phone service provider to keep the lines active


Experience Desired:

  • 3-5 years of experience in a Desktop Support function
  • Minimum of Associates degree or higher in the technology field
  • Strong interpersonal skills
  • Experience with setting up and configuring computer systems using Microsoft Windows and Mac
  • Experience with maintaining user accounts and permissions on network and MS 365
  • Experience in Microsoft 365 Administration (Endpoint Security, Entra, Intune, Azure, MS Teams, SharePoint, MS Phone, Power Platform)
  • Understanding how to connect and configure printers, switches, and hubs on a network and basic server management
  • Experience with security related software, setup and maintenance (Backup software, Detect and Respond / Anti Virus, MFA)


CiDRA is dedicated to providing a safe, equitable, and inclusive working environment for all our employees. As such, we are committed to fostering inclusion and establishing a culture that encourages everyone to be their authentic self at work. We are an Affirmative Action/Equal Opportunity Employer and welcomes applications from all qualified applicants regardless of race, age, sex, religion, disability, medical condition, national origin, or any other protected classification.

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