Customer Service Solutions Architect
5 days ago
**Job Title:** Customer Service Solutions Architect
**Job Summary:
- We are seeking a highly skilled Customer Service Solutions Architect to join our team at Times Microwave Systems.
**Key Responsibilities:
- Analyze current customer service processes and identify areas for improvement and innovation.
- Document existing tribal knowledge to understand and develop robust company-specific solutions.
- Design and implement well-thought-out and sustainable systems to enhance customer satisfaction and streamline operations.
- Serve as liaison between customer service and Ops tech departments for clear communication and effective implementation.
- Develop and maintain detailed documentation for customer service systems, including requirements and user manuals.
- Monitor system performance, gather feedback, and adjust as necessary.
**Requirements:
- Bachelor's degree in information technology, engineering, business administration, or related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Strong understanding of customer service processes and how they can be improved through technology.
- Experience with EDI system design and implementation preferred.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical ideas to non-technical stakeholders.
- Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
- Strong project management skills, with ability to lead projects from conception to completion.
**Estimated Salary: $85,000 - $115,000 per year
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