Business Process Optimization Lead
4 days ago
Job Overview
We are seeking a highly skilled Business Process Optimization Lead to join our team at Times Microwave Systems. As a key member of our customer service team, you will be responsible for analyzing and improving our business processes to enhance customer satisfaction and drive business growth.
About the Role
You will work closely with both the customer service and Ops Tech department to develop and implement process improvements that meet the dynamic needs of our customers. Your strong analytical and problem-solving skills will enable you to identify areas for improvement and implement innovative solutions that enhance customer satisfaction and streamline operations.
Your Skills and Qualifications
- Bachelor's degree in information technology, engineering, business administration, or a related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Strong understanding of customer service processes and how they can be improved through technology.
- Experience with EDI system design and implementation preferred.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical ideas to non-technical stakeholders.
- Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
- Strong project management skills, with the ability to lead projects from conception to completion.
What We Offer
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as excellent benefits and opportunities for professional growth and development.
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