Enterprise Customer Service Solution Architect

7 days ago


Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

Job Summary

Times Microwave Systems is seeking a highly skilled Enterprise Customer Service Solution Architect to join our team. In this role, you will play a critical part in enhancing our customer service capabilities through the effective use of technology.

About Us

Times Microwave Systems is a subsidiary of Amphenol Corporation and part of the Amphenol Military and Aerospace division. We design and manufacture high-performance coaxial cables, connectors, and cable assemblies for military, aerospace, telecommunications, industrial RF, and microwave applications.

Job Responsibilities

  • You will conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.
  • Gather and document existing tribal knowledge in order entry to understand and properly develop robust company-specific solutions that effectively support customer expectations.
  • Design and implement well-thought-out and sustainable systems that enhance customer satisfaction, streamline operations, and improve response times.
  • Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.
  • Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.
  • Monitor the performance of implemented solutions, gathering feedback from users, and adjusting as necessary.
  • Stay up-to-date with the latest technologies and trends in customer service and system analysis to recommend improvements and innovations.
  • Facilitate training sessions for customer service staff on new systems and technologies.

Requirements

  • A Bachelor's degree in information technology, Engineering, Business Administration, or a related field.
  • 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
  • Strong understanding of customer service processes and how they can be improved through technology.
  • Experience with EDI system design and implementation preferred.
  • Excellent analytical and problem-solving skills.
  • Ability to communicate complex technical ideas to non-technical stakeholders.
  • Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
  • Strong project management skills, with the ability to lead projects from conception to completion.

Salary Information

The estimated salary range for this position is $80,000 - $110,000 per year, based on industry standards and location.



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