Enterprise Customer Service Solution Architect
7 days ago
Job Summary
Times Microwave Systems is seeking a highly skilled Enterprise Customer Service Solution Architect to join our team. In this role, you will play a critical part in enhancing our customer service capabilities through the effective use of technology.
About Us
Times Microwave Systems is a subsidiary of Amphenol Corporation and part of the Amphenol Military and Aerospace division. We design and manufacture high-performance coaxial cables, connectors, and cable assemblies for military, aerospace, telecommunications, industrial RF, and microwave applications.
Job Responsibilities
- You will conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.
- Gather and document existing tribal knowledge in order entry to understand and properly develop robust company-specific solutions that effectively support customer expectations.
- Design and implement well-thought-out and sustainable systems that enhance customer satisfaction, streamline operations, and improve response times.
- Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.
- Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.
- Monitor the performance of implemented solutions, gathering feedback from users, and adjusting as necessary.
- Stay up-to-date with the latest technologies and trends in customer service and system analysis to recommend improvements and innovations.
- Facilitate training sessions for customer service staff on new systems and technologies.
Requirements
- A Bachelor's degree in information technology, Engineering, Business Administration, or a related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Strong understanding of customer service processes and how they can be improved through technology.
- Experience with EDI system design and implementation preferred.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical ideas to non-technical stakeholders.
- Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
- Strong project management skills, with the ability to lead projects from conception to completion.
Salary Information
The estimated salary range for this position is $80,000 - $110,000 per year, based on industry standards and location.
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