Customer Experience Solutions Designer

22 hours ago


Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time
Job Description: Customer Experience Solutions Designer

Estimated Salary: $130,000 per year

We are seeking an experienced Customer Experience Solutions Designer to join our team at TMS. As a key member of our customer service department, you will play a critical role in enhancing our customer service capabilities through the effective use of technology. Your primary responsibility will be to design and implement customer-centric solutions that meet the dynamic needs of our customers.

Key Responsibilities:
- Conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.
- Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.
- Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.

Required Skills and Qualifications:
- Bachelor's degree in information technology, engineering, business administration, or a related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Excellent analytical and problem-solving skills.

About TIMES MICROWAVE SYSTEMS:
TMS is a subsidiary of Amphenol Corporation (NYSE: APH) and part of the Amphenol Military and Aerospace division. We design and manufacture high-performance coaxial cables, connectors, and cable assemblies for military, aerospace, telecommunications, industrial RF, and microwave applications.

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