Business Process Improvement Manager

4 days ago


Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

**Job Title:** Business Process Improvement Manager

**Job Summary:

  • We are seeking a highly skilled Business Process Improvement Manager to join our team at Times Microwave Systems.

**Key Responsibilities:

  • Conduct thorough analyses of current customer service processes and systems to identify areas for improvement and innovation.
  • Gather and document existing knowledge to understand and develop robust solutions.
  • Design and implement sustainable systems to enhance customer satisfaction and streamline operations.
  • Serve as liaison between customer service and Ops tech departments for clear communication and effective implementation.
  • Develop and maintain detailed documentation for customer service systems, including requirements and user manuals.
  • Monitor system performance, gather feedback, and adjust as necessary.

**Requirements:

  • Bachelor's degree in information technology, engineering, business administration, or related field.
  • 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
  • Strong understanding of customer service processes and how they can be improved through technology.
  • Experience with EDI system design and implementation preferred.
  • Excellent analytical and problem-solving skills.
  • Ability to communicate complex technical ideas to non-technical stakeholders.
  • Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
  • Strong project management skills, with ability to lead projects from conception to completion.

**Estimated Salary: $90,000 - $120,000 per year



  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    We are seeking an experienced Business System Analyst to join our team at Times Microwave Systems.Job Summary:This role involves analyzing business needs, documenting requirements, and implementing technological solutions to enhance operational efficiency and customer satisfaction.Main Responsibilities:Analyze business processes and system requirements in...


  • Wallingford, Connecticut, United States Times Microwave Systems Full time

    Job OverviewWe are seeking a highly skilled Business Process Optimization Lead to join our team at Times Microwave Systems. As a key member of our customer service team, you will be responsible for analyzing and improving our business processes to enhance customer satisfaction and drive business growth.About the RoleYou will work closely with both the...


  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    Times Microwave Systems is looking for a talented Business System Analyst to drive business improvement and optimize operations.Job Role:This role involves working closely with stakeholders and the technology team to analyze business needs, document requirements, and implement technological solutions that enhance operational efficiency and customer...


  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    About the RoleIn this role, you will play a crucial part in bridging the gap between our technical capabilities and business objectives. You will assist in analyzing business needs, documenting requirements, and implementing technological solutions that enhance our operational efficiency and customer satisfaction.The primary responsibility will be to assist...


  • Wallingford, Connecticut, United States MASONICARE Full time

    Job Summary">Masonicare is seeking a highly skilled RN Quality Assurance and Improvement Specialist to join our team. This role will be responsible for managing, facilitating, and implementing quality management and improvement programs across Masonicare Home Health & Hospice.">About the Role">The ideal candidate will have a minimum of 5 years' experience in...


  • Wallingford, Connecticut, United States MASONICARE Full time

    At Masonicare, we're committed to delivering exceptional care and service to our patients. As a RN Homecare Quality and Performance Improvement Strategist, you'll play a critical role in ensuring our home health and hospice services meet the highest standards of quality and excellence.About the RoleThis is a unique opportunity to join our team as a strategic...


  • Wallingford, Connecticut, United States Roehm Full time

    About the RoleWe are looking for an experienced R&D Lab Manager to lead our laboratory activities and drive innovation in thermoplastics processing. The successful candidate will have a strong background in chemistry, polymer science, or chemical engineering and extensive experience in process development, particularly with single- and twin-screw...


  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst II to join our team at Times Microwave Systems. This is a fantastic opportunity to leverage your analytical and problem-solving skills to optimize business processes and improve operational efficiency.


  • Wallingford, Connecticut, United States Executive Alliance Full time

    Job Title: Manufacturing Process SpecialistOverview:The Executive Alliance is seeking a skilled Manufacturing Process Specialist to join our team. As a key member of our production team, you will be responsible for designing, developing, and improving manufacturing processes to achieve production goals.Responsibilities:Design, develop, and implement...


  • Wallingford, Connecticut, United States Henny Penny Full time

    About the JobWe are seeking a highly talented individual who has experience and a proven track record in management and leadership in the retail/convenience field. This position requires experience in managing a high-volume business, with a focus on maximizing store profitability through team development, operational excellence, sales building, and financial...


  • Wallingford, Connecticut, United States Executive Alliance Full time

    The Executive Alliance is seeking a skilled Manufacturing Process Optimization Specialist to join their team. This exciting role offers the opportunity to design, implement, and optimize manufacturing processes and systems to ensure efficient production and high-quality products.Key Responsibilities:Design and develop efficient manufacturing processes and...


  • Wallingford, Connecticut, United States Premier Health Full time

    Job SummaryWe are seeking a skilled and experienced Healthcare Operations Manager to join our team at Premier Health. As a key member of our leadership team, you will be responsible for the day-to-day operations and administration of assigned sites.About the RoleThe Healthcare Operations Manager will provide the necessary resources to meet the needs of...


  • Wallingford, Connecticut, United States Executive Alliance Full time

    Job Description: We are seeking a Production Systems Development Manager to join our team at Executive Alliance. As a key member of our production team, you will be responsible for developing and implementing efficient production systems to meet our high-quality product standards.The ideal candidate will have a strong background in production management,...


  • Wallingford, Connecticut, United States Lingo Staffing Full time

    About the RoleLingo Staffing is hiring an experienced Inside Sales Rep in Wallingford to join our growing team. This is an excellent opportunity to develop your sales skills and build long-term career opportunities.As an Inside Sales Rep, you will be responsible for meeting sales targets, delivering exceptional customer service, and building strong client...


  • Wallingford, Connecticut, United States Morrison Living Full time

    About the RoleWe are seeking a highly motivated and experienced Hospitality and Culinary Operations Manager to join our team at Morrison Living.Location: Wallingford, CTEstimated Salary: $90,000 - $120,000 per yearThe successful candidate will have a proven track record of leading high-performing teams, driving business growth, and delivering exceptional...


  • Wallingford, Connecticut, United States Elevance Health Full time

    Job Title: Strategic Talent Development ManagerThis position is responsible for identifying and supporting talent processes and development opportunities to engage and retain executive and other strategic associate groups.The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. This role will work a hybrid model,...

  • Systems Analyst

    1 week ago


    Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    At Times Microwave Systems, we are seeking a highly skilled Business System Analyst to join our team.Job Description:We are looking for a talented professional who can bridge the gap between technical capabilities and business objectives. The primary responsibility of this role will be to assist in analyzing business needs, documenting requirements, and...


  • Wallingford, Connecticut, United States Burns & McDonnell Full time

    Are you a seasoned process engineer looking for a new challenge? Burns & McDonnell's Consumer Products team is seeking an experienced Senior Process Engineer to lead piping design project teams and create world-class designs for various projects.OverviewWe put people first – ours and our clients. Our team's vision is to be the most sought-after...

  • Retail Team Lead

    2 days ago


    Wallingford, Connecticut, United States Henny Penny Full time

    About the RoleWe are looking for a skilled and motivated Assistant Store Manager to oversee the day-to-day operations of our convenience store. In this role, you will be responsible for reviewing business results, planning for improvement, ordering inventory, and ensuring all team members provide outstanding customer service. If you have experience managing...


  • Wallingford, Connecticut, United States Actalent Full time

    Job Title: Quality Assurance ManagerEstimated Salary: $120,000 - $180,000 per annum.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.Key...