Desktop Support Analyst

3 weeks ago


Wallingford, United States CiDRA Minerals Processing Inc. Full time

Staying on the cutting edge of technology requires a lot more than brilliance; it requires an informal yet agile working environment that encourages and rewards innovation — the kind you'll find at CiDRA.


We are currently seeking a Desktop Support Analyst to join our IT team in Wallingford


Overview:

This position is responsible for providing technical support to end-users for hardware, software, and network-related issues. This role involves troubleshooting, resolving simple to complex problems, and ensuring high levels of customer satisfaction.


Key Responsibilities:

  • Provide onsite and remote desktop support for all employees of the company, as well as mobile device support for company owned devices.
  • Perform all necessary steps for onboarding and offboarding of employees, including setup of new equipment, installation of software, setup of user accounts and permissions.
  • Set-up, configure and maintain desktop and laptop PCs, as well as establish and maintain network connection, security components, software, and access permissions on these devices.
  • Maintain an accurate inventory of deployed hardware and installed software, as well as ensure adequate stock inventory
  • Order computer systems and parts
  • Maintain the company phone systems and work closely with the phone service provider to keep the lines active


Experience Desired:

  • 3-5 years of experience in a Desktop Support function
  • Minimum of Associates degree or higher in the technology field
  • Strong interpersonal skills
  • Experience with setting up and configuring computer systems using Microsoft Windows and Mac
  • Experience with maintaining user accounts and permissions on network and MS 365
  • Experience in Microsoft 365 Administration (Endpoint Security, Entra, Intune, Azure, MS Teams, SharePoint, MS Phone, Power Platform)
  • Understanding how to connect and configure printers, switches, and hubs on a network and basic server management
  • Experience with security related software, setup and maintenance (Backup software, Detect and Respond / Anti Virus, MFA)


CiDRA is dedicated to providing a safe, equitable, and inclusive working environment for all our employees. As such, we are committed to fostering inclusion and establishing a culture that encourages everyone to be their authentic self at work. We are an Affirmative Action/Equal Opportunity Employer and welcomes applications from all qualified applicants regardless of race, age, sex, religion, disability, medical condition, national origin, or any other protected classification.



  • Wallingford, United States ASG Information Technologies Full time

    Job DescriptionJob DescriptionSalary: Do you have what it takes to be a member of a fast growing and progressive technical team? A team atmosphere where your input and contributions are going to be appreciated and expected? Do you want to grow more professionally as well as technically? If so, then read on.ASG Information Technologies in Wallingford, one of...


  • Wallingford, Connecticut, United States E-J Electric Installation Co. Full time

    Key ResponsibilitiesActs as the main point of contact with the IT department for technical assistance, ensuring all support calls are answered, logged, triaged, and assigned to the right resources.Supports all software, hardware, and equipment by processing orders, receiving shipments, managing license compliance, and tracking user assignments.Installs new...


  • Wallingford, Connecticut, United States Transcend Practice Management Full time

    What You'll DoAs a Client Service Associate at Transcend Practice Management, you will be responsible for providing exceptional client service and support to our lead advisors. Your key responsibilities will include:1. Data intake, screening, and organization to ensure accurate and efficient processing2. Calendar coordination and scheduling commitments to...

  • Systems Analyst

    4 weeks ago


    Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    At Times Microwave Systems, we are seeking a highly skilled Business System Analyst to join our team.Job Description:We are looking for a talented professional who can bridge the gap between technical capabilities and business objectives. The primary responsibility of this role will be to assist in analyzing business needs, documenting requirements, and...

  • Supply Chain Analyst

    3 weeks ago


    Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    Job DescriptionAs a Supply Chain Analyst - Coaxial Cables, you will be responsible for supporting the development and implementation of supply chain strategies that meet business objectives.You will work closely with cross-functional teams to analyze and improve inventory management processes, identify areas for cost reduction, and implement process changes...

  • Supply Chain Analyst

    3 weeks ago


    Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    About the JobWe are seeking a highly skilled Supply Chain Analyst to join our team at Times Microwave Systems. As a key member of our supply chain team, you will be responsible for supporting the accuracy of our inventory reporting and promoting best practices across the organization.Job Description:Support the development and implementation of inventory...


  • Wallingford, United States Times Microwave Systems Full time

    Job DescriptionJob DescriptionSummaryThe Business System Analyst plays a crucial role in bridging the gap between our technical capabilities and business objectives. The primary responsibility will be to assist in analyzing business needs, documenting requirements, and implementing technological solutions that enhance our operational efficiency and customer...


  • Wallingford, United States Times Microwave Systems Full time

    Job DescriptionJob DescriptionSummaryThe Business System Analyst - Customer Service Solutions will play a critical role in enhancing our customer service capabilities through the effective use of technology. This position involves working closely with both the customer service and Ops Tech department to develop and implement systems that meet the dynamic...


  • Wallingford, United States TIMES MICROWAVE SYSTEMS Full time

    Job DescriptionJob DescriptionThe Business System Analyst plays a crucial role in bridging the gap between our technical capabilities and business objectives. The primary responsibility will be to assist in analyzing business needs, documenting requirements, and implementing technological solutions that enhance our operational efficiency and customer...


  • Wallingford, Connecticut, United States CiDRA Minerals Processing Inc. Full time

    About the RoleThe successful candidate will be responsible for providing on-site and remote desktop support for all employees, as well as mobile device support for company-owned devices. This includes performing necessary steps for onboarding and offboarding of employees, setting up new equipment, installing software, setting up user accounts and...


  • Wallingford, United States TIMES MICROWAVE SYSTEMS Full time

    Job DescriptionJob DescriptionThe Business System Analyst - Customer Service Solutions will play a critical role in enhancing our customer service capabilities through the effective use of technology. This position involves working closely with both the customer service and Ops Tech department to develop and implement systems that meet the dynamic needs of...


  • Wallingford, United States Burns & McDonnell Full time

    Description This Senior Operational Finance Analyst position for Burns & McDonnell is a dynamic finance-based role serving the New England Region and immersed in the Wallingford, CT office. The ideal candidate for this role enjoys engaging directly with the business, financial reporting and analysis, and can navigate between detailed analysis and executive...


  • Wallingford, United States Elevance Health Full time

    Advanced Analytics Analyst Sr. Location: This position will work a hybrid model (remote and in office 1 - 2 days per week). Candidates must live within 50 miles of one of Elevance’s Pulse Point locations. The Advanced Analytics Analyst Sr. is responsible for creating statistical models to predict, classify, quantify, and/or forecast business metrics,...


  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    About the RoleWe are seeking an IT Infrastructure Specialist to join our team at TIMES MICROWAVE SYSTEMS in Wallingford, CT. This full-time position offers a competitive salary of $85,000 per year.Key ResponsibilitiesProvide technical support for PC workstations and phonesInstall & Maintain new computers and/or upgrade existing computersAssist with the IT...

  • Systems Administrator

    3 weeks ago


    Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    Job OverviewThe estimated annual salary for this position is $90,000 - $120,000.About TIMES MICROWAVE SYSTEMSWe are a leading manufacturer of high-performance coaxial cables, connectors, and cable assemblies for military, aerospace, telecommunications, industrial RF, and microwave applications. Our commitment to innovation, quality, and product development...


  • Wallingford, Connecticut, United States Transcend Practice Management Full time

    Key ResponsibilitiesAs a Client Service Associate at Transcend Practice Management, you will be responsible for:• Providing exceptional client service and support to our lead advisors• Managing client relationships and building trust• Executing trades and rebalancing accounts under the advisor's direction• Coordinating calendars and scheduling...

  • Controller

    5 months ago


    Wallingford, United States PDP Forward, LLC Full time $70,000 - $75,000

    ONE SOURCE Companies is a growing, well-respected leader in outsourced facility and property management services that offers customized programs to operators of owned or leased facilities. We provide the systems, back-office operations, and industry expertise to support facilities across the northeastern United States. Position Overview:The ONE SOURCE...


  • Wallingford, Connecticut, United States Transcend Practice Management Full time

    About Transcend Practice Management">As a leader in the wealth management arena, Transcend Practice Management is dedicated to providing exceptional support to our clients and advisors. We are seeking a highly skilled Client Service Associate to join our team.">Job Description">The ideal candidate will have a minimum of three years of experience in an...

  • Inventory Analyst

    2 weeks ago


    Wallingford, United States TIMES MICROWAVE SYSTEMS Full time

    Job DescriptionJob DescriptionThis position will support the accuracy of our inventory reporting while assisting in promulgating best practices across the organization.Essential Duties and ResponsibilitiesIdentify root causes of inventory variances through transaction researchPropose solutions and process changes to prevent re-occurrence of ongoing...


  • Wallingford, United States Bio-Techne Full time

    By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Position Summary: Reporting to the Quality Supervisor, this position is responsible...