Restaurant Operations Manager

4 weeks ago


Chicago, Illinois, United States Dunkin' Full time
About the Role

We are seeking a highly skilled and motivated Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Team Environment:
    • Recruit, hire, onboard, and develop a high-performing team of restaurant staff
    • Communicate job expectations and performance goals to team members
    • Hold team members accountable for their behavior and performance, addressing concerns promptly
    • Support the development of team members through coaching, training, and feedback
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant
    • Ensure all shifts are appropriately staffed to achieve guest service goals
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
    • Ensure brand standards, recipes, and systems are executed consistently
    • Help prepare and complete action plans to drive system improvements
  • Profitability:
    • Control costs to maximize profitability
    • Execute all in-restaurant marketing promotions in a timely manner
    • Drive sales goals and track results
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent
  • Proficient in math and financial management
About Dunkin'

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. With over 13,100 restaurants in 41 countries worldwide, Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories.



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