Restaurant Operations Manager

6 hours ago

Chicago, Illinois, United States Wingstop Full time
Restaurant Operations Manager

As a Restaurant Operations Manager at Wingstop, you will be responsible for leading a high-performing team to deliver exceptional customer experiences and drive business results. Your key responsibilities will include:

People Management:
  • Recruit, select, and develop a talented team of restaurant staff.
  • Ensure a safe and healthy work environment for all team members and guests.
  • Develop and implement effective training programs to enhance team performance.
  • Make informed hiring and separation decisions to maintain a high-performing team.
  • Create schedules to ensure proper staffing levels and minimize labor costs.
  • Own the performance of the entire team and drive results through coaching and development.

Financial Management:
  • Monitor and analyze financial performance, including profit and loss statements.
  • Develop and implement cost-saving initiatives to drive business growth.
  • Build sales, control labor and food costs, and meet all targets set by Operations Leadership.
  • Set aggressive goals to drive business metrics and achieve success.

Operations Management:
  • Maintain operational standards and requirements in the restaurant.
  • Identify and communicate maintenance problems to the Facilities Department.
  • Maintain all facilities to Wingstop's company standards.
  • Ensure effective communication across the organization and leverage the support of the Restaurant Support Center.
  • Ensure all risk management issues are in compliance with company standards.

Requirements:
  • Minimum of High School Diploma or GED required, some College preferred.
  • Must be 18 years of age or older.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
  • Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience.
  • Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
  • Demonstrated ability in recruiting and selecting team members.
  • Knowledge of Labor Laws.
  • Strong written and verbal communication skills.
  • Initiative and assertiveness.
  • Strong interpersonal skills and conflict resolution skills.
  • Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged.
  • Passionate about hospitality and serving the guest.
  • Ability/flexibility to work hours per week including mornings, evenings, weekends and/or holidays.
  • Ability to problem solve.
  • Ability to accept feedback and willingness to improve.
  • Ability to set goals, create action plans, and implement those plans.
  • Ability to measure performance, subjectively and objectively.
  • Cultivate attractive culture within the restaurant.
  • Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor.

Company Information:

Wingstop is a fast-growing restaurant chain with over 1,000 locations across the United States, Mexico, Singapore, the Philippines, Indonesia, and the United Arab Emirates. Our proprietary recipes, outstanding food, and superior customer service have created a demand that continues to drive our growth. We are seeking a talented Restaurant Operations Manager to join our team and help us achieve our goals.

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