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Restaurant Operations Manager

2 months ago

Chicago, Illinois, United States Gibsons Restaurant Group Full time

Restaurant Manager Job Summary:

The Restaurant Manager is a key member of the Gibsons Restaurant Group team, responsible for delivering exceptional customer experiences and driving business results. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on quality, hospitality, and value.

Key Responsibilities:

  • Lead by example, demonstrating a "no-compromise" attitude towards providing exceptional customer service and quality food.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Manage staff recruitment, retention, training, and development to ensure a high-performing team.
  • Maintain safe and secure working conditions, adhering to all policies and procedures.
  • Administer performance reviews, oversee staff performance, and maintain accurate records.
  • Collaborate with the management team to achieve business goals, including sales growth and profit optimization.
  • Ensure compliance with all federal, state, and local regulations, as well as company policies and procedures.

Requirements:

  • Minimum of a high school diploma; Bachelor's Degree or other four-year degree preferred.
  • Three to five years of experience in a restaurant environment, with at least one year of management experience.
  • Strong communication, leadership, and analytical skills.
  • Ability to make sound business decisions and maintain composure under pressure.

What We Offer:

The Gibsons Restaurant Group offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.