Restaurant Operations Manager

3 hours ago


Chicago, Illinois, United States Gibsons Restaurant Group Full time

Restaurant Manager Job Summary:

The Restaurant Manager is a key leadership position responsible for driving the success of the Gibsons Restaurant Group. This role requires a strong focus on delivering exceptional customer experiences, fostering a positive work environment, and achieving business results.

Key Responsibilities:

  • Lead by example, demonstrating a "no-compromise" attitude towards providing outstanding hospitality, quality, and value to customers.
  • Develop and implement plans to improve guest satisfaction and loyalty, based on customer feedback and data analysis.
  • Recruit, retain, and develop a high-performing team, ensuring they are equipped to deliver exceptional customer experiences.
  • Manage staff scheduling, labor costs, and employee performance, ensuring a positive and productive work environment.
  • Maintain safe and secure working conditions, adhering to company policies and regulatory requirements.
  • Administer performance reviews, maintain employee records, and ensure compliance with company policies and procedures.
  • Collaborate with the management team to achieve business goals, including sales growth and profit optimization.
  • Ensure the highest standards of quality, service, and cleanliness are maintained, adhering to company DNA and concept preservation.
  • Support restaurant goals, achieving desired volume growth and optimum profits.

Requirements:

  • Minimum of a high school diploma; Bachelor's Degree or other four-year degree preferred.
  • Three to five years of experience in a restaurant environment, with at least one year of management experience.
  • Strong communication, leadership, and analytical skills, with the ability to make sound business decisions.
  • Ability to maintain composure and poise under pressure, with a strong focus on customer satisfaction.

Skills:

  • Ability to communicate professionally verbally and in writing, with the public and with employees.
  • Ability to read and write English, with basic math skills including addition, multiplication, subtraction, and percentages.
  • Strong computer knowledge and ability to learn new software programs.


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