Restaurant Operations Manager
3 hours ago
Restaurant Manager Job Summary:
The Restaurant Manager is a key leadership position responsible for driving the success of the Gibsons Restaurant Group. This role requires a strong focus on delivering exceptional customer experiences, fostering a positive work environment, and achieving business results.
Key Responsibilities:
- Lead by example, demonstrating a "no-compromise" attitude towards providing outstanding hospitality, quality, and value to customers.
- Develop and implement plans to improve guest satisfaction and loyalty, based on customer feedback and data analysis.
- Recruit, retain, and develop a high-performing team, ensuring they are equipped to deliver exceptional customer experiences.
- Manage staff scheduling, labor costs, and employee performance, ensuring a positive and productive work environment.
- Maintain safe and secure working conditions, adhering to company policies and regulatory requirements.
- Administer performance reviews, maintain employee records, and ensure compliance with company policies and procedures.
- Collaborate with the management team to achieve business goals, including sales growth and profit optimization.
- Ensure the highest standards of quality, service, and cleanliness are maintained, adhering to company DNA and concept preservation.
- Support restaurant goals, achieving desired volume growth and optimum profits.
Requirements:
- Minimum of a high school diploma; Bachelor's Degree or other four-year degree preferred.
- Three to five years of experience in a restaurant environment, with at least one year of management experience.
- Strong communication, leadership, and analytical skills, with the ability to make sound business decisions.
- Ability to maintain composure and poise under pressure, with a strong focus on customer satisfaction.
Skills:
- Ability to communicate professionally verbally and in writing, with the public and with employees.
- Ability to read and write English, with basic math skills including addition, multiplication, subtraction, and percentages.
- Strong computer knowledge and ability to learn new software programs.
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