Call Center Manager

1 day ago


Burr Ridge, Illinois, United States Next Door & Window Full time
About Next Door & Window

Next Door & Window is a leading provider of home improvement services in the Chicagoland area, with a strong reputation for excellence and customer satisfaction. We're committed to delivering top-notch products and services to our customers, and we're looking for a skilled Call Center Manager to join our team.

Job Summary

We're seeking a highly motivated and experienced Call Center Manager to lead our outbound call center team. As a key member of our sales team, you'll be responsible for driving revenue growth, managing team performance, and ensuring exceptional customer service.

Key Responsibilities
  • Recruit, manage, and develop a high-performing call center team
  • Develop and implement sales strategies to drive revenue growth
  • Monitor and analyze call center metrics to optimize performance
  • Collaborate with the Director of Marketing to develop call center budgets and bonus structures
  • Ensure customer service and quality meet Next Door & Window standards
Requirements
  • Previous B2C sales experience and outbound call center management experience
  • Minimum 1-3 years of supervisory experience in a high-volume sales call center
  • Excellent verbal and written communication skills
  • High school degree or equivalent required
  • Experience using high-volume call center software
What We Offer
  • $60,000-$70,000 salary with bonus opportunity up to an additional $30,000
  • Performance-based bonus plus salary
  • 401K with profit sharing
  • Health and Dental benefits
  • Paid holidays off
  • Flexible Spending account offered
  • Holiday parties
  • Monthly in-office events
  • Spirit Days
  • Paid vacation that increases with seniority

Next Door & Window is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


  • Call Center Manager

    2 weeks ago


    Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time

    Job DescriptionAbout Next Door & Window - Burr RidgeWe are a leading provider of home improvement services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. As a Call Center Manager, you will play a critical role in driving our sales growth and customer satisfaction.Key ResponsibilitiesTeam...


  • Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Next Door & Window - Burr Ridge. As a key member of our operations team, you will be responsible for leading our call center and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Management: Lead and manage a team of...


  • Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time

    Job Title: Call Center ManagerWe are seeking a highly skilled and experienced Call Center Manager to join our team at Next Door & Window - Burr Ridge. As a Call Center Manager, you will be responsible for leading our inbound and outbound call center teams, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Recruit, train,...

  • Sales Team Lead

    2 weeks ago


    Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time

    Job SummaryWe are seeking a highly skilled and experienced Call Center Manager to join our team at Next Door & Window - Burr Ridge. As a key member of our sales team, you will be responsible for leading and managing our call center operations, ensuring exceptional customer service and driving sales growth.Key ResponsibilitiesTeam LeadershipRecruit, train,...


  • Burr Ridge, Illinois, United States Accel Entertainment Gaming Full time

    About Accel Entertainment GamingAccel Entertainment Gaming is a leading provider of gaming solutions, revolutionizing the entertainment experience with innovative products and services. Our team is dedicated to delivering exceptional customer support and driving business growth for our partners.Job SummaryWe are seeking a highly skilled Service Solutions...

  • Front Office Manager

    2 weeks ago


    Burr Ridge, Illinois, United States Crowne Plaza Burr Ridge Full time

    Position Overview:The Crowne Plaza Burr Ridge is seeking a dedicated and professional Front Desk Supervisor to oversee our front office operations.Key Responsibilities:Manage cash handling procedures, ensuring accuracy in cash drawer operations and processing credit card transactions.Welcome guests, facilitate check-ins, and efficiently assign accommodations...

  • Nurse Care Manager

    1 week ago


    Burr Ridge, Illinois, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a skilled Nurse Care Manager to join our team. As a Nurse Care Manager, you will be responsible for providing high-quality care and services to our residents by administering medication and treatments in a safe and organized manner.ResponsibilitiesAdminister medications and treatments to residents in accordance...


  • Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time

    Job OverviewPosition: Outbound Call Center Representative/Inside SalesCompensation: $18 - $20 per hour with substantial bonus potential (Opportunity to earn $25 to $30 per hour or more with incentives)NEXT Door & Window is seeking a skilled outbound calling expert to create in-home appointments by reaching out to potential clients who have previously shown...


  • Burr Ridge, Illinois, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to our patients and their families.Key ResponsibilitiesProvide Excellent Customer Service:...


  • Burr Ridge, Illinois, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to our patients and their families.Key ResponsibilitiesProvide Excellent Customer Service:...


  • Burr Ridge, Illinois, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.Key ResponsibilitiesProvide Excellent...


  • Burr Ridge, Illinois, United States The Reserves Network Inc Full time

    Job OverviewPosition: Customer Service RepresentativeCompensation: $19.00 per hourEmployment Type: Full-time, 8:00 am to 4:30 pm, Temp to HireCompany Overview: The Reserves Network Inc is a family-owned organization dedicated to delivering high-quality medical equipment. As a Customer Service Representative, you will play a vital role in supporting...


  • Burr Ridge, Illinois, United States Medlin Communications, Inc. Full time

    Position OverviewWe are seeking a motivated and detail-oriented individual to fill the role of Junior Project Coordinator in Technology. This position requires a strong communicator with a proactive approach to managing client relationships and project workflows.Key ResponsibilitiesClient Engagement: Maintain regular communication with clients and...


  • Burr Ridge, Illinois, United States HarmonyCares Full time

    About HarmonyCaresHarmonyCares is a leading provider of patient-centered care services, specializing in the delivery of high-quality, compassionate care to elderly individuals in the comfort of their own homes.About the RoleWe are seeking an experienced and dedicated Advanced Practice Provider to join our team of healthcare professionals. As a key member of...


  • Burr Ridge, Illinois, United States HarmonyCares Full time

    About HarmonyCaresHarmonyCares is a leading provider of patient-centered care services, specializing in the delivery of high-quality, compassionate care to elderly individuals in the comfort of their own homes.About the RoleWe are seeking an experienced and dedicated Advanced Practice Provider to join our team of healthcare professionals. As a Geriatric Care...


  • Burr Ridge, Illinois, United States Crowne Plaza Burr Ridge Full time

    Position Overview:The Crowne Plaza Burr Ridge is seeking a dedicated Front Desk Supervisor to join our team.Key Responsibilities:Oversee cash handling procedures, ensuring the accuracy of cash drawers and processing credit card transactions.Welcome guests, manage the registration process, and assign accommodations while handling incoming calls.Collaborate...

  • Finance Associate

    2 weeks ago


    Burr Ridge, Illinois, United States Biological Sciences Division at the University of Chicago Full time

    Position OverviewThe Biological Sciences Division (BSD) is a premier operating unit within the University of Chicago. This division encompasses the Pritzker School of Medicine, numerous academic departments, interdisciplinary committees, and a variety of research centers and institutes. The mission of the BSD is to advance and disseminate new knowledge about...

  • Financial Accountant

    3 weeks ago


    Burr Ridge, Illinois, United States Biological Sciences Division at the University of Chicago Full time

    Position OverviewThe Biological Sciences Division (BSD) is a prominent unit within the University of Chicago, encompassing the Pritzker School of Medicine along with numerous academic departments and research centers.Mission StatementThe BSD is dedicated to advancing knowledge of living systems, fostering education, and supporting a vibrant community of...

  • Senior Care Assistant

    2 weeks ago


    Burr Ridge, Illinois, United States Senior Living Recruiting Specialist Full time

    Position Overview: CaregiverAs a dedicated Caregiver, you will play a crucial role in enhancing the quality of life for our residents. Your responsibilities will include:Communication: Engage with the team lead at the conclusion of each shift to relay essential information regarding resident care and any notable changes.Emergency Response: Promptly inform...


  • Burr Ridge, Illinois, United States Senior Living Recruiting Specialist Full time

    Position Overview: Caregiver at Senior Living Recruiting SpecialistAs a Caregiver, you will play a vital role in enhancing the quality of life for our residents. Your responsibilities will include:Communication: Engage with the team lead at the conclusion of each shift to relay essential information regarding resident care and any significant...