Customer Service Director
2 days ago
We are seeking a highly skilled and experienced Call Center Manager to join our team at Next Door & Window - Burr Ridge. As a Call Center Manager, you will be responsible for leading our inbound and outbound call center teams, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:- Recruit, train, and manage a team of call center representatives
- Develop and implement effective call center strategies to meet sales and customer service goals
- Monitor and analyze call center metrics to identify areas for improvement
- Collaborate with the Director of Marketing to develop call center budgets and bonus structures
- Ensure compliance with company policies and procedures
- Minimum 1-3 years of supervisory experience in a high-volume sales call center
- Proven track record of driving sales growth and improving customer satisfaction
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school degree or equivalent required
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Next Door & Window - Burr Ridge is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Customer Service Manager
1 week ago
Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Next Door & Window - Burr Ridge. As a key member of our operations team, you will be responsible for leading our call center and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Management: Lead and manage a team of...
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Customer Service Supervisor
2 days ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
1 week ago
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Licensed Practical Nurse Supervisor
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Head of Player Engagement
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Head of Strategic Initiatives
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