Customer Service Director

2 days ago


Burr Ridge, Illinois, United States Next Door & Window - Burr Ridge Full time
Job Title: Call Center Manager

We are seeking a highly skilled and experienced Call Center Manager to join our team at Next Door & Window - Burr Ridge. As a Call Center Manager, you will be responsible for leading our inbound and outbound call center teams, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Recruit, train, and manage a team of call center representatives
  • Develop and implement effective call center strategies to meet sales and customer service goals
  • Monitor and analyze call center metrics to identify areas for improvement
  • Collaborate with the Director of Marketing to develop call center budgets and bonus structures
  • Ensure compliance with company policies and procedures
Requirements:
  • Minimum 1-3 years of supervisory experience in a high-volume sales call center
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school degree or equivalent required
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Next Door & Window - Burr Ridge is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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