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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to our patients and their families.
Key Responsibilities- Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
- Communicate Effectively: Utilize strong verbal and written communication skills to interact with patients, families, and healthcare team members.
- Problem-Solve and Troubleshoot: Identify and resolve customer complaints and issues in a fair and timely manner.
- Work Collaboratively: Collaborate with healthcare team members to ensure seamless communication and coordination of care.
- Maintain Confidentiality: Handle sensitive and confidential patient information with discretion and professionalism.
- High School Diploma or Equivalent: Required.
- Customer Service Experience: 2+ years of experience in a customer-facing role, preferably in a healthcare setting.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with patients, families, and healthcare team members.
- Problem-Solving Skills: Ability to identify and resolve customer complaints and issues in a fair and timely manner.
- Teamwork: Ability to work collaboratively with healthcare team members to ensure seamless communication and coordination of care.
- Associate's or Bachelor's Degree: In a healthcare-related field or liberal arts field.
- Call Center Experience: Experience working in a call center environment, preferably in a healthcare setting.
- Language Skills: Bilingual in Spanish or other languages.
The University of Chicago Medicine is a world-renowned academic healthcare system dedicated to providing exceptional patient care, advancing medical innovation, and serving the health needs of our community. As a member of our team, you will have the opportunity to work with a talented and compassionate group of healthcare professionals who share a commitment to excellence and a passion for making a difference in the lives of our patients and their families.
