Sales Team Lead
6 days ago
We are seeking a highly skilled and experienced Call Center Manager to join our team at Next Door & Window - Burr Ridge. As a key member of our sales team, you will be responsible for leading and managing our call center operations, ensuring exceptional customer service and driving sales growth.
Key Responsibilities- Team Leadership
- Recruit, train, and develop a high-performing team of call center representatives
- Provide coaching and guidance to ensure excellent customer service and sales performance
- Manage team schedules and workload to ensure efficient coverage
- Call Center Operations
- Oversee call center productivity and call volume
- Analyze call center data and prepare reports for upper management
- Develop and implement strategies to improve customer experience and expand our customer base
- Training and Development
- Refine and execute training curriculum for team members
- Write and edit call scripts for different campaigns and audiences
- Coach team members through challenging customer objections
- Metrics and Performance
- Develop and track key performance metrics for the call center
- Evaluate team member effectiveness and performance on a regular basis
- Minimum 1-3 years of supervisory experience in a high-volume sales call center
- Proven track record of driving sales growth and improving customer satisfaction
- Excellent verbal and written communication skills
- Ability to work with minimal supervision and prioritize tasks effectively
- Experience with high-volume call center software and technology
- High school degree or equivalent required
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Next Door & Window - Burr Ridge is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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