Front Office Manager
1 week ago
The Crowne Plaza Burr Ridge is seeking a dedicated and professional Front Desk Supervisor to oversee our front office operations.
Key Responsibilities:
- Manage cash handling procedures, ensuring accuracy in cash drawer operations and processing credit card transactions.
- Welcome guests, facilitate check-ins, and efficiently assign accommodations while handling incoming calls.
- Collaborate with team members to maintain high standards for guest rooms and address any specific client requests.
- Delegate tasks and shifts to team members, monitoring performance to ensure compliance with hotel policies. Previous experience managing a team of 10 is essential.
- Assist in the recruitment, scheduling, and training of front office personnel.
- Ensure guest satisfaction by addressing and resolving any complaints or issues that arise.
- Oversee room reservations made through various channels, including online, phone, and in-person inquiries.
Qualifications:
- Strong verbal and written communication abilities.
- Exceptional interpersonal skills with a professional and approachable demeanor.
- Proficiency in Microsoft Office and familiarity with reservation management systems (OPERA) is required.
- Experience with IHG Brand is preferred.
- Availability for weekends, evenings, and holidays is necessary.
- Flexibility in work hours is expected.
Compensation:
$17.50 per hour.
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