Customer Service Representative

2 days ago


Wolfforth, Texas, United States VXI Global Solutions Full time
About the Position

In this role as an Inbound Customer Service Representative at VXI Global Solutions, you will serve as a liaison between our customers and our company, providing product and service information, and resolving any emerging problems that our customer accounts may face with accuracy and efficiency.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide product and service information in a timely and professional manner.
  • Effective Communication: Utilize strong listening skills to understand customer needs and desired outcomes, and communicate effectively to resolve issues.
  • Build Rapport and Make Recommendations: Build trust and rapport with customers, and make recommendations on new products and services that meet their needs.
  • Collaborate with Cross-Functional Teams: Work effectively with cross-functional teams to resolve customer issues and meet business objectives.
  • Manage Multiple Objectives: Prioritize and manage multiple customer interactions simultaneously, and solve complex problems in a timely manner.
Requirements
  • 1+ Year Call Center Experience: Required experience in a call center environment or a related field.
  • High School Diploma or GED: Minimum educational requirement.
  • Background Check and Drug Test: Must submit to a background check and drug test upon offer of employment.
  • Flexibility with Work Schedule: Required to be flexible with work schedule, with the ability to work varying shifts and meet business needs.
  • Full-Time Position: Up to 40 hours per week, with a focus on providing excellent customer service and meeting business objectives.


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