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Insurance Customer Service Specialist

2 months ago

Wolfforth, Texas, United States Insurance Coverage Of Texas Full time
Job Overview

Position Summary

Insurance Coverage of Texas, a well-established independent insurance agency, is looking to enhance its team. We are currently seeking applications for a Licensed Customer Service Representative. A college degree is appreciated but not mandatory. Ideal candidates should possess a friendly demeanor, integrity, and strong computer skills, along with a passion for engaging with clients.

As a New Mexico-based organization, we pride ourselves on our team of dedicated professionals who are committed to meeting the insurance needs of families and businesses across New Mexico and Texas. Our focus is on delivering exceptional service and building lasting relationships based on trust and reliability.

Our Mission:

At Insurance Coverage of Texas, we strive to offer the best insurance solutions at competitive prices to a broad audience. Our objectives include providing outstanding personal service to foster long-term relationships with our clients, maintaining a professional work environment that supports individual growth, and ensuring fair dealings with the community while achieving reasonable profitability for the insurance companies we represent.

We are licensed to operate in multiple states, including New Mexico, Arizona, Colorado, Kansas, Oklahoma, and Texas.

Job Type: Full-time

Compensation: $31,200.00 to $48,000.00 annually

Benefits Offered:

  • Annual Base Salary with Bonus Opportunities
  • Paid Time Off (PTO)
  • Health, Dental, and Vision Insurance
  • Hands-on Training
  • Monday to Friday Work Schedule
  • Opportunities for Career Advancement
  • Retirement Plan

Key Responsibilities:

  • Generate insurance quotes, deliver sales presentations, and finalize sales.
  • Process requests for policy changes from customers.
  • Manage incoming claims calls and ensure follow-up.
  • Utilize each customer interaction as an opportunity for cross-selling and upselling, including financial products.
  • Build and maintain strong relationships with clients to ensure high retention rates and loyalty to our products.

Qualifications:

  • Must possess a Property & Casualty insurance license.
  • High School Diploma or equivalent is required.
  • Able to establish relationships from scratch.
  • Strong multitasking abilities and follow-through skills.
  • Excellent communication and interpersonal skills.
  • Bilingual proficiency in English and Spanish is advantageous but not mandatory.