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Regional Retail Banking Manager

2 months ago

Wolfforth, Texas, United States AMERICAN BANK OF COMMERCE Full time
Job Summary:

We are seeking a highly motivated and experienced Regional Retail Manager to join our team at American Bank of Commerce. The successful candidate will be responsible for managing retail personnel in the West Texas market, ensuring exceptional customer service, and promoting all of the Bank's products and services.

Key Responsibilities:
  • Manage retail personnel in a specific market with an emphasis on communicating goals and tracking performance efforts for the market
  • Ensure exceptional customer service is provided by all retail personnel
  • Promote all of the Bank's products and services to customers
  • Cross-sell products and services to grow our retail customer base
  • Implement best practices to improve customer service and sales performance
  • Continuously staff and manage retail personnel with an emphasis on customer service
  • Monitor and analyze market trends to identify opportunities for growth
  • Collaborate with other departments to ensure seamless customer experience
Requirements:
  • Bachelor's degree in Business Administration, Finance, or related field
  • Minimum of 5 years of experience in retail banking, management, or related field
  • Proven track record of managing retail personnel
  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Knowledge of banking products and services
  • Ability to work in a fast-paced environment and adapt to change