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Financial Services Operations Specialist I

2 months ago

Wolfforth, Texas, United States American Bank of Commerce Full time

Position Overview:
Are you seeking a fulfilling career that emphasizes service and support in a collaborative environment? If you are focused on people, cooperative, disciplined, and consistently strive to meet goals efficiently, then the Banking Operations Associate I role may be an ideal match for you.

Job Responsibilities:
We are currently in search of qualified candidates for the Banking Operations Associate I position. This role involves:

  • Establishing, maintaining, and reporting on Internet Banking, Bill Pay, and E-Statements.
  • Ensuring compliance with all applicable federal, state, and company policies, procedures, laws, and regulations.
  • Processing wire transfers and managing dormant account reporting.
  • Engaging with third-party vendors involved in these processes.

Essential Functions:
As a Banking Operations Associate I, you will:

  • Conduct customer research on escalated issues.
  • Provide necessary research information to other departments regarding escalated matters.
  • Identify cross-sell opportunities and promote American Bank of Commerce products and services to customers.
  • Communicate with customers via telephone or other channels to provide account information, product details, or to gather information on complaints.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Refer unresolved grievances to the appropriate departments for further investigation.
  • Maintain accurate change of address records.
  • Utilize specialized software to record, store, and analyze information.
  • Perform general office tasks such as filing, answering phones, and managing routine correspondence.
  • Complete additional duties as assigned by management.
  • Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program.
  • Prepare and manage the Closed Account Report, work on DDA and GL Unposted Reports, handle chargebacks, and manage customer bank drafts for collection.
  • Process NSF transactions and manage death notifications.
  • Develop, update, and publish operational and workflow procedures.

Benefits:
We offer a competitive salary along with a comprehensive benefits package, which may include:

  • Medical, Dental, and Vision coverage
  • Paid Time Off, Paid Volunteer Time, and Paid Holidays
  • Flexible Spending Accounts
  • Life and AD&D Insurance options
  • Long-Term Disability coverage
  • 401k Retirement Plan
  • Employee Stock Ownership Plan
  • Gym Membership Reimbursement Program

Required Skills:
Candidates should possess the following skills:

  • Strong business telephone etiquette
  • Proficiency in Word, Excel, and internal banking software
  • Active listening and effective speaking skills
  • Service-oriented mindset with a focus on helping others
  • Time management and conflict resolution abilities

Knowledge Requirements:
Applicants should have knowledge in:

  • Customer service principles
  • ACH Rules and Banking Regulations
  • Basic financial management skills
  • Understanding of ABC Bank products and services

Education:
A High School Diploma or equivalent is required, with some college education preferred.

Equal Opportunity Employment:
American Bank of Commerce is committed to providing equal employment opportunities to all applicants based on job-related factors such as qualifications, performance, and availability. All candidates will undergo a drug screening, along with background, credit, and reference checks.