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Hotel Guest Services Representative

1 month ago

San Antonio, Texas, United States stayAPT Suites Lackland Full time

We are seeking a skilled and professional Hotel Front Desk Clerk to join our team at stayAPT Suites Lackland. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing top-notch customer service.

Key Responsibilities:

  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
  • Welcome guests warmly, check them in, and check them out, ensuring accurate key distribution and room assignments.
  • Handle incoming calls, online and in-person room bookings, and respond to guest inquiries about room rates, availability, amenities, and special requests.
  • Maintain accurate and up-to-date guest account information, ensuring seamless billing and payment processes.
  • Address customer complaints in a professional and empathetic manner.

Requirements:

  • Proficiency in Microsoft Office and reservation management systems.
  • Excellent interpersonal, time management, organizational, and customer service skills.
  • Ability to handle telephone calls and de-escalate stressful situations.
  • High school graduate or equivalent, with a minimum of 1 year of hotel industry experience or related job preferred.