Full-Time Hotel Front Desk Representative
4 weeks ago
Comfort Suites San Antonio North-Stone Oak is seeking a dedicated and reliable Full-Time Hotel Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming lobby area.
Key Responsibilities- Check in and check out guests in a timely and professional manner
- Register and assign rooms to guests, ensuring accurate and up-to-date records
- Answer phone calls, respond to reservations, and provide excellent customer service
- Create reservations for guests and maintain accurate records
- Respond to guest needs, requests, and complaints in a prompt and professional manner
- Collect payment from arriving and departing guests
- Maintain accurate records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Ensure the front lobby remains clean and tidy
- Previous experience in hotel front desk service, customer service, or a related field is an asset
- Ability to build rapport with guests and provide exceptional customer service
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Fluent English speaking and writing required; Spanish is an asset
- Able to work long standing hours, including weekends and holidays
- Competitive hourly rate of $14.00
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
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