Hotel Rooms Leader in Development

1 month ago


San Antonio, Texas, United States Omni Hotels Full time
Job Description

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni La Mansion del Rio. This position is part of the Leader in Development (LID) program, a Management Training Program directed to entry-level candidates with a Bachelor's Degree or equivalent. The LID program is designed to develop management skills by training in all aspects of Housekeeping and Rooms Division operations.

The Rooms Leader-in-Development will spend a portion of their time working in other departments of the hotel, gaining a comprehensive understanding of the hotel's operations. This position is intended to last for one year, and candidates must be able to relocate upon completion of the program.

Responsibilities
  • Perform job functions of various front office, guest services, reservations, and housekeeping positions.
  • Complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
  • Be familiar with housekeeping systems and equipment, including daily reports and standards.
  • Execute room inspections according to standards.
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Assist with initial and continued training of all line-level front office associates, conducting MOS audits and on-the-spot coaching as needed.
  • Assist with shift coverage in the event of call-offs of staff.
  • Represent the Omni Brand and Culture at all times, meeting the expectations outlined in the Omni leadership competencies.
  • Reinforce and train associates on Power of One and Power of Engagement principles.
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
  • Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • Maintain Four Diamond Standards of guest service.
Qualifications
  • 1 year of experience in Hospitality Supervision or Management role preferred.
  • 4-year college degree required, preferably in a related field.
  • Must have the ability to manage deadlines.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must have a strong attention to detail as well as strong customer service skills.
  • Must be able to work a flexible schedule, 47.5 hours a week, including weekends and holidays.
  • Must know emergency procedures and work to prevent accidents.
  • Must be able to relocate upon completion of the program.
  • Previous cash handling experience.


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