Hotel Security Officer

3 weeks ago


San Antonio, Texas, United States Texas Western Hospitality Group Full time

Hotel Security Job Summary:

At Texas Western Hospitality Group, we are seeking a highly skilled and detail-oriented Hotel Security Officer to join our team. As a Hotel Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.

Key Responsibilities:

  • Remain knowledgeable of hotel security policies, procedures, rules, and regulations.
  • Patrol allocated areas of the hotel and property as directed, watching for suspicious, irregular, prohibited, or dangerous activities, situations, or persons.
  • Manage the collection, safeguarding, and redistribution of lost and found items.
  • Circulate among visitors, patrons, and employees to preserve order and protect property.
  • Answer alarms and investigate disturbances, taking action to resolve the disturbance in the best interest of the hotel.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
  • Warn violators of rules infractions and expel persons who pose danger to the hotel's well-being, using force when necessary.
  • Call the police, fire department, or ambulance in cases of a medical emergency or any dangerous or threatening condition.
  • Take initiative to notify or warn guests and hotel staff of dangerous conditions or areas on the hotel's property.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Adhere to strict confidentiality of all information.
  • Work as a team with other security officers, staff, and departments for the well-being of the hotel and guests.
  • Maintain logs and/or records of activity during the scheduled shifts.
  • Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
  • Provide assistance and/or information to guests and others when necessary.
  • Provide a professional image at all times through appearance and dress.
  • Follow company policies and procedures.

Requirements:

  • Knowledge of hotel security policies and procedures.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed in emergency situations.
  • Basic knowledge of security systems and equipment.

What We Offer:

At Texas Western Hospitality Group, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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