Front Desk Representative
2 days ago
We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Global Hotel Group. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest standards of hospitality.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest arrivals and departures, ensuring accurate room assignments and handling any special requests or preferences.
- Manage guest accounts, processing payments and handling any discrepancies or issues.
- Communicate effectively with guests, colleagues, and management to ensure seamless operations and maintain a positive guest experience.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field preferred.
- Minimum 2-3 years of experience in a front desk or guest services role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills and knowledge of property management systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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