Customer Service Representative

3 weeks ago


San Antonio, Texas, United States Valencia Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our Central Reservations Office (CRO) team. As a key member of our hospitality team, you will be responsible for communicating with guests and travel agents to provide exceptional service and ensure seamless reservations experiences.

Responsibilities
  • Contribute positively to the team and maintain a professional attitude at all times.
  • Prepare for all guest requests and participate in ongoing training to stay up-to-date on hotel operations and services.
  • Operate tools and equipment within the office, including computers and communication systems.
  • Convey information and ideas clearly, both verbally and in writing, to guests and team members.
  • Answer CRO phones on a consistent basis and assist team members with daily, weekly, and monthly assigned duties.
  • Communicate situations in the workplace effectively, including anticipating, preventing, identifying, and solving problems as necessary.
  • Maintain composure and objectivity under pressure, while listening, understanding, and clarifying the concerns and issues raised by guests.
  • Work with and understand financial information, data, and basic arithmetic functions to provide accurate and efficient service.
  • Comply with Valencia Hotel Group standards and regulations to ensure safe and efficient hotel/CRO operations.
  • Maintain regular attendance in compliance with Valencia Hotel Collection standards, as required by scheduling.
  • Complete other duties as assigned by Supervisor.
Qualifications and Benefits
  • Hotel operations or customer service experience preferred.
  • Effective communication and teamwork skills.
  • Ability to multitask and work productively in a fast-paced environment.
  • Composure and patience under pressure.
  • Skilled in working with multiple computer programs.

We offer a competitive benefits package, including medical, dental, life insurance, pet insurance, paid time off, and paid community service days. Valencia Hotel Group is an Equal Opportunity Employer and actively seeks a diverse and representative workforce.



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