Infrastructure Support Specialist
2 weeks ago
Position:
Infrastructure Support Specialist
Location:
Cleveland, OH (100% Onsite)
Duration: 6+ months
Note:
Candidates must have a minimum of 7 years of relevant experience and should be local. It is essential that the candidate's recent project responsibilities align with the requirements of this position. Short-term project experience (3-6 months) will not be considered.
As an Infrastructure Support Specialist within our IT and Security division, your role will be dynamic and integral to our mission. Here’s an overview of your potential daily responsibilities:
- Collaborating with end-users to diagnose and resolve technical or operational challenges on company-managed devices, including laptops, monitors, printers, and accessories.
- Executing IT onboarding and offboarding processes for the Cleveland office, which includes configuring company laptops and preparing IT equipment for orientation.
- Addressing basic to moderate networking challenges, including corporate networks and VPNs, while working with our internal IT team to ensure the integrity of the corporate networking infrastructure.
- Overseeing and maintaining conference room technology, such as Zoom Rooms and televisions, ensuring optimal functionality for company-wide use.
- Administering audio/video (A/V) solutions for corporate meetings, ensuring an enhanced experience for both presenters and attendees.
- Keeping track of IT inventory for the Cleveland office, collaborating closely with IT administrators for equipment procurement.
- Partnering with IT Leadership and Management to identify solutions that enhance the end-user experience and IT capabilities.
Qualifications:
We are seeking a candidate who:
- Has a minimum of 1 year of demonstrated experience in a technology-driven environment, effectively assisting customers or end-users in troubleshooting and resolving technical issues.
- Possesses a solid understanding of operating systems (OS), particularly Windows and MacOS, along with experience in device and OS troubleshooting.
- Is knowledgeable about audio/video (A/V) principles and has experience operating A/V equipment in a corporate setting.
- Has a foundational understanding of basic networking operations and troubleshooting to maintain corporate networking equipment and resolve end-user networking issues.
- Exhibits strong communication and customer service skills to assist end-users effectively and collaborate with business partners.
- Has experience managing end-user technology and software issues through a ticketing system, preferably Zendesk.
- Demonstrates excellent time-management and interpersonal skills for effective teamwork and end-user collaboration.
- Has experience in creating and maintaining IT or technical documentation.
- Ideally holds a Bachelor's degree in information technology, computer science, or a related field, though this is not mandatory.
- Ideally possesses IT certifications from recognized organizations such as CompTIA, Microsoft, etc., though this is not mandatory.
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