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IT Support Specialist
2 months ago
Location: Varies by position
Job Type: Part-time
Job Number: V3
Department: 47 Department of Technology
Division: Division of Information Services
Position Overview
The ideal candidate will possess substantial experience in desktop support. This role is designed for part-time engagement, requiring approximately 30-35 hours of work per week, and will be conducted entirely on-site. The selected individual must successfully complete a polygraph examination.
Key Responsibilities
Under general supervision, the incumbent will be tasked with delivering second-level technical assistance and resolving desktop hardware and software issues for end users. Specific duties include:
1. Addressing technology service desk trouble tickets to troubleshoot personal computer issues through on-site or remote simulations;
2. Documenting diagnostic and resolution steps for customer issues; maintaining records of statistics, tracking requirements, and hardware/software maintenance;
3. Installing and configuring new computer hardware and software, including desktop systems, peripheral devices, and mobile technology such as tablets and laptops;
4. Upgrading and maintaining various software applications and computer hardware;
5. Diagnosing, troubleshooting, and repairing software and hardware complications;
6. Closing trouble tickets upon service completion or problem resolution;
7. Participating in the testing and implementation of new systems and procedures;
8. Keeping accurate records of hardware inventories, including computers, keyboards, laptops, tablets, printers, and cables;
9. Referring complex issues to senior support staff or determining an appropriate resolution path;
10. Managing the requisition of supplies and materials as necessary;
11. Transporting IT equipment between facilities;
12. Providing support for the technology service desk as needed.
Minimum Qualifications
The candidate must have a minimum of three (3) years of experience in providing technical support for desktop systems and applications. Substitutions may include significant coursework in information technology or a related field, which may replace one year of required experience. A certificate from a vocational program in a computer-related technology may also substitute for one year of experience.
Possession of a valid driver's license is required. By the end of the probationary period, candidates must hold a valid CompTIA A+ certification.
Equal Opportunity Employer
The City of Columbus is committed to fostering a diverse workforce and promoting equal employment opportunities. The City also offers a comprehensive benefits package that includes medical, dental, vision, short-term disability, life insurance, wellness programs, and tuition reimbursement. Specifics regarding these benefits can be discussed during the interview process.