Customer Service Representative
1 day ago
Overview
MCI Careers is a leading provider of business process outsourcing services, and we are currently seeking a highly skilled Customer Service Representative to join our team.
This role will involve providing exceptional customer service to clients across various industries, handling inbound and outbound calls, emails, and chats with professionalism and empathy. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to resolve complex issues.
We offer a competitive salary of $13.50 per hour, plus benefits and opportunities for career growth and development.
About the Role
This is a full-time position that requires working regular scheduled shifts within our hours of operation. As a Customer Service Representative, you will be responsible for:
- Providing top-notch customer service through multiple channels, including phone, email, and chat
- Resolving customer complaints and concerns in a professional and timely manner
- Working collaboratively with internal teams to ensure seamless customer experience
- Meeting or exceeding performance metrics and quality standards
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Basic knowledge of computer software and hardware
- Ability to adapt to changing priorities and deadlines
Benefits
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan
- Tuition reimbursement
About MCI Careers
MCI Careers is a subsidiary of Marlowe Companies Inc., a leading provider of business process outsourcing services. We are committed to delivering exceptional customer experiences and creating value for our clients through innovative solutions and dedicated professionals.
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