Customer Service Liaison

2 days ago


Wichita, Kansas, United States Mass Markets Full time

Mass Markets offers a competitive salary of $45,000 - $55,000 annually for our Customer Service Representative position. As a key member of our team, you will be responsible for delivering exceptional customer experiences through timely and professional interactions.

Job Overview

We are seeking a skilled customer service professional to join our team at Mass Markets. In this role, you will handle inbound and outbound contacts, ensuring first call resolution through effective problem-solving and communication skills.

You will research systems to find missing information, coordinate with other departments as needed, and accurately document and process customer claims in appropriate systems.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with company match. Our employees also enjoy paid time off, holidays, and flexible work arrangements.



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