Customer Service Liaison
2 days ago
Mass Markets offers a competitive salary of $45,000 - $55,000 annually for our Customer Service Representative position. As a key member of our team, you will be responsible for delivering exceptional customer experiences through timely and professional interactions.
Job OverviewWe are seeking a skilled customer service professional to join our team at Mass Markets. In this role, you will handle inbound and outbound contacts, ensuring first call resolution through effective problem-solving and communication skills.
You will research systems to find missing information, coordinate with other departments as needed, and accurately document and process customer claims in appropriate systems.
BenefitsWe offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with company match. Our employees also enjoy paid time off, holidays, and flexible work arrangements.
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