Customer Service Liaison

2 weeks ago


Wichita, Kansas, United States Mass Markets Full time

At Mass Markets, we're looking for a skilled Customer Service Liaison to join our team. This role is a full-time position with competitive pay and benefits.

Job Summary

The Customer Service Liaison will be responsible for handling inbound and outbound contacts in a courteous and professional manner. You'll ensure timely resolutions through effective problem-solving and call handling.

You'll research systems to find missing information and coordinate with other departments to resolve issues when needed. Additionally, you'll document and process customer claims in appropriate systems.

This is an excellent opportunity to grow your career in a dynamic and supportive environment.

About the Role
  • Handle inbound and outbound contacts professionally and efficiently.
  • Ensure first contact resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
About Us

We are Mass Markets, a leading provider of customer service solutions. Our goal is to deliver exceptional experiences for our customers and partners.

What We Offer

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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