Program Operations and Technology Specialist

6 days ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Description:

The Texas Department of Aging & Disability Services is seeking a highly qualified candidate to fill the position of Community Partner Program Data and Technology Specialist within the Access and Eligibility Services Division. This role is part of the department's commitment to providing essential services to Texans, including food, medical care, cash assistance, and other social services.


Key Responsibilities:
  • Assist in collecting and analyzing program data from the Community Partner Program staff, including SNAP Application Assistance, Community Support Specialists, and contractors.
  • Design strategies to mitigate or avoid risks for program improvement and analyze qualitative and quantitative data sets.
  • Interpret and present data to diverse audiences in understandable formats, including memos, reports, and data visuals.
  • Coordinate specialized research projects to analyze data and identify strategies for program improvement and strategic change.
  • Assist the Data and Technology team with administration and ongoing development of databases and customer relationship management software.
  • Oversee the quality of deliverables and activities of CPP non-financial contractors, provisioning, and background checks.
  • Work with CPP staff and external parties to maintain and create solutions and improvements to the application.
  • Maintain accurate program data across various computer applications.
  • Work with CPP staff and external parties to identify needs and create reports.

Requirements:
  • Knowledge of HHSC benefit programs.
  • Knowledge of CRM software, especially Salesforce; managing databases; proficient to advanced Excel knowledge; adept at navigating computer applications.
  • Skill in establishing project goals and deliverables, managing multiple competing priorities and tracking and monitoring project progress.
  • Skill in identifying problems, evaluating alternatives, and implementing solutions.
  • Skill in evaluating complex or unclear assignments and developing appropriate course of action.
  • Skill in working collaboratively and cooperatively with diverse groups.
  • Ability to interpret data and develop effective operating procedures.
  • Ability to organize and present information effectively, both orally and in writing.
  • Ability to think creatively and support creative thinking in others.
  • Ability to establish goals and objectives.
  • Ability to establish and maintain effective working relationships with staff at all levels of an organization, agencies, providers, and stakeholders.
  • Ability to comprehensively and accurately evaluate reports.
  • Ability to plan and organize work schedule and coordinate multiple tasks simultaneously.

Working Conditions:

This role requires a regular and predictable schedule and the ability to perform other duties as assigned.


Language:

English (en-US)

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