Technology Operations Manager

2 weeks ago

Austin, Texas, United States City of Austin Full time

Minimum Qualifications
Education and/or Equivalent Experience:

  • Graduation with a Bachelor's degree from an accredited institution in a field related to Information or Computer Science, along with three (3) years of relevant experience, including two (2) years in a leadership or supervisory role.
  • Experience may substitute for education up to four (4) years.
Licenses and Certifications Required:
  • None.

Notes to Applicants
The Technology & Data department is looking for a Technology Operations Manager to:

  • Oversee and direct IT teams and manage the lifecycle of critical, integrated, complex enterprise applications for the Outage Management Program, supporting utility and City strategic goals. This encompasses various technologies including service management, human capital management, identity and access management, and privileged access management.
  • Ensure continuous operations, support, and maintenance, along with significant enhancements and upgrades of enterprise applications/interfaces.
  • Lead incident response for critical, integrated enterprise application solutions, which are interdependent with other programs within the utility information technology division, operational technology division, other City departments, and vendor-hosted/SaaS solutions.
  • Facilitate timely and effective communication/alerts to all levels of business and IT stakeholders.
  • Collaborate with business units and vendors, monitor vendor performance, ensure compliance with regulations and Council mandates, participate in root cause analyses, and provide timely responses to audit engagements.
IMPORTANT INFORMATION:
Working with the City of Austin offers numerous health and welfare benefits, including low-cost medical, dental, vision, paid leave, a competitive retirement plan, and career development opportunities.

WHEN COMPLETING THE APPLICATION:
The employment application is an official document; incomplete applications will not be considered. Ensure that your application reflects your entire work history. A detailed application is required, including all relevant experience (work and/or volunteer) related to this position, which will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history on your resume should match the online application. Statements such as "See Resume" will not be accepted, and a resume alone will not suffice in lieu of a complete online application.

Responses to supplemental questions must reference the employment history listed in the application. Once the requisition has closed, the application cannot be modified to update work history, supplemental questions, or any other information.

The City reserves the right to verify high school and college education for top candidates.

If you have questions regarding your application, please refer to the official website of the City of Austin.

VETERAN INTERVIEW PREFERENCE:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge at the time of the initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK:
This position requires a criminal background investigation.

FAIR LABOR STANDARDS ACT:
This position is classified as EXEMPT and may require additional hours outside of the normal schedule, including nights, weekends, and/or holidays.

TRAVEL:
If selected for this position and meeting the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive to multiple locations as part of your regular job duties. Otherwise, you are responsible for your own transportation.

CRITICAL:
This position is designated as a Critical Employee position, essential for supporting activities that impact City or department operations. This work can be performed at a designated work site or an alternate location. Critical employees may be required to work at an alternative location and may have modified schedules or be reassigned during extraordinary situations or emergencies to provide essential services.

Preferred Qualifications
  • Experience in enterprise applications lifecycle management.
  • Proven ability to lead and develop technology teams.
  • Experience managing/supporting applications and customer-facing solutions.
  • Demonstrated success in partnering with business teams and vendors.
  • Experience in major-incident management.
Other:
  • Ability to travel to multiple work locations.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned:
  • Plan, organize, schedule, and coordinate work supporting large-scale corporate and enterprise-level information systems.
  • Provide advanced technical leadership on integrating complex existing or new information system technologies.
  • Monitor and evaluate staff performance to achieve tasks and objectives, ensuring compliance with City personnel, security, and department procedures.
  • Prepare operating budgets, review ongoing expenditures for adherence to budgets, and coordinate recurrent program/project budgets and resource forecasts.
  • Manage the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to maximize value from combined systems.
  • Research complex commercial products and technology solutions, participate in vendor contract development, perform vendor management, and prepare and evaluate Requests for Proposal (RFPs).
  • Prepare, review, and approve documentation for IT system procurement, exercising oversight of departmental IT purchases.
  • Develop and prepare management and productivity reports, studies, and analyses.
  • Develop training programs and guides, and train staff on work procedures and operating instructions.
  • Ensure disaster recovery plans are in place for critical systems.
  • Enhance operations, reduce turnaround times, and streamline processes to deliver quality customer service.
Responsibilities - Supervision and/or Leadership Exercised:
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendations for dismissal.
Knowledge, Skills and Abilities
Must possess the required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed:
  • Knowledge of management and supervisory principles and practices.
  • Knowledge of current IT systems and data systems technology, security, operations, and practices.
  • Knowledge of budget processes.
  • Knowledge of project and resource management.
  • Skill in organizing and assigning work effectively and efficiently.
  • Skill in understanding the organization and operation of the City and departments, as necessary.
  • Skill in operating computers and related software applications.
  • Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
  • Skill in analyzing and solving complex problems for the enterprise department.
  • Ability to develop, implement, and administer a budget.
  • Ability to prepare budget requests and monitor expenditures for compliance.
  • Ability to read and interpret standard accounting and financial reports.
  • Ability to conduct research and analyze and interpret findings.
  • Ability to compile data and prepare narrative and statistical reports and presentations.
  • Ability to train, assign, and direct work activities.
  • Ability to understand complex program structures and their impact on enterprise departments and the City.
  • Ability to handle and resolve conflict and uncertain situations.
  • Ability to communicate clearly and concisely to convey complex information effectively, both verbally and in writing.
  • Ability to represent management and present program information.
  • Ability to maintain effective and professional relationships.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have questions regarding an essential job function, please refer to the City of Austin's resources.

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