End-User Technology Specialist

2 weeks ago

Austin, Texas, United States Jackson Walker Full time
Important Notice: Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Position Title: End-User Technology Specialist

FLSA Status: Non-Exempt

Department: Information Technology

Reports To: Service Desk Manager

Position Overview: This role is essential for delivering support for end-user technology within a dynamic professional setting. The specialist will be tasked with the imaging, configuration, management, and upkeep of sanctioned equipment, peripherals, and software applications to enhance the end-user experience. The position also entails maintaining comprehensive asset life-cycle management through precise and current inventory records that detail all technology assets owned by the firm. Furthermore, the specialist will oversee the management, documentation, and implementation of designated software applications while ensuring effective issue resolution, trend analysis, and advocacy for customer and departmental technology needs.

Key Responsibilities: Specific responsibilities for this role include, but are not limited to:
  • Delivering exceptional, customer-centric technology support
  • Engaging in technical troubleshooting, analysis, diagnostics, and problem-solving related to technology hardware and software
  • Evaluating, learning, and deploying new and upgraded software solutions
  • Monitoring and resolving issues with desktop operating systems, hardware, drivers, and software applications
  • Imaging computer devices with the latest firm image and ensuring firmware and drivers are current.
  • Providing technical coaching and mentorship to Service Desk staff, assisting colleagues in resolving support issues
  • Leading or participating in special projects and serving on task force teams as appointed by management
  • Contributing to the departmental Knowledge Base and other user education materials (e.g., FAQ Bulletins, instructional sheets, etc.)
  • Acting as a Subject Matter Expert (SME) on assigned applications, processes, and hardware
  • Supporting customer inquiries on the Service Desk as needed
  • Participating in training sessions to enhance knowledge of firm software and processes
  • Leading or assisting in training workshops for end users or Service Desk colleagues
  • Developing and maintaining a thorough understanding of supported applications, relevant products, current support policies, and methods of support delivery
  • Creating clear and concise technical documentation
  • Maintaining inventory control of essential operating supplies and initiating equipment maintenance and calibration internally or through approved vendors.
  • Providing detailed and high-quality information in incident tickets to ensure proper use of logs and tracking tools.
  • Conducting or assisting in the analysis of end-user issues/complaints and facilitating appropriate remediation and response.
  • Assisting with inquiries regarding desktop applications, configurations, and how-to questions, dispatching tickets accordingly.
  • Upholding performance standards, implementing and ensuring compliance with operating policies, procedures, and best practices, while meeting or exceeding customer expectations for quality, service, and timeliness.
  • Offering technical or procedural guidance to team members.
  • Monitoring support activities for the customer base and informing relevant parties of any observed trends in calls or solutions.
  • Effectively communicating to keep management informed by submitting reports on special or urgent projects, sensitive issues, or changes, and recommending action plans to improve operating conditions.
  • Consistently exemplifying the highest levels of customer service, advocacy, and professionalism
  • Researching and providing accurate technical solutions to end users promptly
  • Participating in the after-hours support program
  • Installing, supporting, and troubleshooting hardware, software, printing, or approved mobile devices for all firm personnel
  • Coordinating the shipping and receipt of hardware while maintaining detailed documentation
  • Maintaining accurate, complete, and up-to-date inventory records for all firm computers and related hardware.
  • Providing presentation support both on-site and off-site
  • Performing all other duties as assigned
Required Knowledge, Skills, and Abilities:
  • Experience in Desktop Support within a corporate environment
  • Technical certifications required: M365: Endpoint Administrator
  • Ability to make swift and clear decisions
  • Capability to meet deadlines while maintaining attention to detail
  • Strong technical written and verbal communication skills
  • Collaborative team attitude
  • Excellent customer service skills
  • Project Management experience
  • Bachelor's degree preferred
  • Must carry a Firm-provided mobile communications device.
  • Occasional requirement to work beyond 37.5 hours a week
  • Some travel to other Firm locations and/or remote training facilities may be necessary
  • Interpersonal skills necessary to communicate effectively with a diverse group of customers, attorneys, and staff, providing information courteously and tactfully
  • Other duties as assigned by the employer
Physical Requirements:
  • Vision
  • Good hearing and clear speaking voice
  • Dexterity with hands and fingers
  • Ability to lift light weights such as PC equipment, printers, and other hardware
Working Conditions: Standard office environment with minimal exposure to excessive noise and temperature.

  • End-User Technology Specialist

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    About Jackson Walker:We are pleased to present the opportunity for the position of End-User Technology Specialist at Jackson Walker. Below is a comprehensive overview of the responsibilities and qualifications associated with this pivotal role:Position Overview: In this capacity, you will be tasked with delivering exceptional support for user technology...

  • End-User Technology Specialist

    2 weeks ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPlease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.Position Title: Desktop EngineerFLSA Status: Non-ExemptDepartment: ITReports To: Service Desk ManagerPosition Summary: This role is pivotal in providing support for end-user technology within a dynamic professional setting. The...

  • End-User Technology Specialist

    2 weeks ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPlease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.Position Title: Desktop EngineerEmployment Status: Non-ExemptDepartment: Information TechnologyReporting To: Service Desk ManagerPosition Summary: This role is dedicated to providing comprehensive support for end-user technology...

  • End-User Technology Specialist

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPlease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.Position Title: Desktop Support TechnicianFLSA Status: Non-ExemptDepartment: Information TechnologyReports To: Service Desk ManagerPosition Summary: This role is essential for delivering technology support to end-users within a...

  • End-User Technology Specialist

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPlease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.Position Title: Desktop Support TechnicianFLSA Status: Non-ExemptDepartment: Information TechnologyReports To: Service Desk ManagerPosition Summary: This role is dedicated to providing exceptional support for end-user technology...

  • End-User Technology Analyst

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPosition Title: Desktop EngineerFLSA Status: Non-ExemptDepartment: Information TechnologyReporting To: Service Desk ManagerRole Summary: The Desktop Engineer is tasked with delivering exceptional support for end-user technology within a dynamic professional setting. This role encompasses the imaging, configuration, management, and upkeep of...

  • IT Support Specialist Level 2

    5 days ago

    Austin, Texas, United States AVASO Technology Solutions Full time

    Job Summary:AVASO Technology Solutions is seeking a highly skilled IT Support Specialist Level 2 to join our team. As a key member of our IT department, you will be responsible for providing technical support to our corporate IT business community.Key Responsibilities:Technical Support: Provide second-level support for end-user desktop and IT site support...

  • Search Evaluation Specialist for Mac Users

    2 weeks ago

    Austin, Texas, United States Inteliplatforms Full time

    Position Overview:As a Search Evaluation Specialist, you will engage in a project aimed at enhancing search result relevance through a comprehensive understanding of user intent.Key Responsibilities:1. Conduct evaluations and assessments of search results to ensure they align with local knowledge and cultural contexts.2. Analyze user queries to decipher...

  • Search Evaluation Specialist for Mac Users

    2 weeks ago

    Austin, Texas, United States Inteliplatforms Full time

    Position Overview:As a Search Evaluation Specialist, you will engage in a project that requires a profound understanding of user intent and the relevance of search results.Key Responsibilities:1. Conduct evaluations and assessments of search results, leveraging your in-depth knowledge of local culture and context to improve search relevance.2. Analyze user...

  • Search Evaluation Specialist for Mac Users

    2 weeks ago

    Austin, Texas, United States Inteliplatforms Full time

    Position Overview:As a Search Evaluation Specialist, you will engage in a project aimed at enhancing search result relevance through a profound understanding of user intent and cultural context.Key Responsibilities:1. Assess and score search outcomes based on local knowledge and cultural insights to improve the quality of search evaluations.2. Analyze user...

  • Search Evaluation Specialist for Mac Users

    2 weeks ago

    Austin, Texas, United States Inteliplatforms Full time

    Position Overview:As a Search Evaluation Specialist, you will engage in a project that requires a profound understanding of user intent and search relevance.Key Responsibilities:1. Conduct evaluations and assessments of search results, leveraging your in-depth knowledge of local culture and context to improve the quality of search evaluations.2. Analyze user...

  • Instructional Technology Specialist

    2 weeks ago

    Austin, Texas, United States Austin Community College Full time

    Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. If you are a current employee, please click this link to apply through your Workday account. Austin Community College is a public two-year institution that serves a diverse population of approximately...

  • Front End Developer

    1 month ago

    Austin, Texas, United States Dart Point Full time

    Responsibilities Develop and maintain responsive web applications using Angular framework. Ensure seamless integration with backend services. Write clean modular and efficient code following best practices. Collaborate closely with UX/UI designers to translate wireframes and mockups into functional interfaces. Design create and maintain reusable components...

  • User Research Operations Specialist

    2 days ago

    Austin, Texas, United States Purple Drive Full time

    About the RoleWe are seeking a highly skilled User Research Operations Engineer to join our team at Purple Drive. As a key member of our research operations team, you will be responsible for managing multiple user research studies concurrently in a fast-paced and dynamic environment.Key ResponsibilitiesManage multiple user research studies concurrently,...

  • Information Technology Specialist

    4 weeks ago

    Austin, Texas, United States Veterans Affairs, Inspector General Full time

    As an Information Technology Specialist, you will:Serve as the technical expert and leads work on a variety of complex projects dealing with the entire System Development Life Cycle of the Office of Inspector General automated information systems and network. The incumbent leads projects to develop criteria, standards, policies, procedures, documentation, as...

  • Seasonal Technology Educator

    2 weeks ago

    Austin, Texas, United States MSB Consulting Full time

    Job OverviewCompensation: $30-$40 per hourAbout Our CompanyMSB Consulting is a premier educational consulting organization dedicated to serving the Special Education sector. Our mission is to assist clients in optimizing their reimbursements from the Medicaid to Schools initiative, thereby providing essential funding back to the educational institutions we...

  • User Interface Engineer

    2 weeks ago

    Austin, Texas, United States Place Full time

    About PLACE: PLACE serves as a comprehensive technology and business services platform aimed at streamlining the real estate lifecycle for both clients and their real estate professionals. Leading real estate teams collaborate with PLACE because we manage essential functions such as bookkeeping, human resources, legal services, design, marketing, talent...

  • Lead User Interface Engineer

    2 weeks ago

    Austin, Texas, United States PTP Full time

    About PTPPTP is an innovative system integrator dedicated to delivering strategic Customer Experience (CX) solutions to our clientele.We are currently seeking a Lead User Interface Engineer to join our team in crafting CX solutions that enhance customer journeys and drive measurable outcomes. Our ValuesAt PTP, we prioritize both talent and creativity...

  • Client Technology Consultant

    1 week ago

    Austin, Texas, United States Jackson Walker Full time

    Job OverviewPlease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.Position Title: Desktop EngineerEmployment Classification: Non-ExemptDepartment: Information TechnologyReporting To: Service Desk ManagerRole Summary: This position is dedicated to providing comprehensive support for end-user...

  • User Researcher

    6 days ago

    Austin, Texas, United States IBM Full time

    About the RoleWe are seeking a highly skilled User Researcher to join our team at IBM. As a User Researcher, you will play a critical role in uncovering insights that inform product decisions and drive business outcomes.Key ResponsibilitiesConduct primary and secondary research to gather qualitative and quantitative dataIdentify and communicate effective...