Senior Program Management Specialist

2 weeks ago


Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

Position Title:

Senior Program Management Specialist (Technical Program Manager)

Department:

Department of Information Resources

Job Overview:

The Senior Program Management Specialist plays a pivotal role in overseeing and guiding program initiatives within the Shared Technology Services (STS) division. This position is integral to ensuring that the services provided meet high standards of quality and security.

Key Responsibilities:

  • Provide strategic oversight and application architecture expertise to assess the performance of application development and maintenance services.
  • Lead initiatives related to application strategy management, service evolution, and technology planning.
  • Ensure compliance with application security development methodologies to uphold the department's security standards.
  • Review and approve technical documents and customer requests for technology exceptions.
  • Offer technical consultation to vendor managers and project engineering staff to resolve performance and process challenges.
  • Manage customer escalations regarding technology issues and process technical exception requests.
  • Contribute technical expertise in developing scopes of work, evaluating proposals, and implementing contracts during the procurement process.
  • Perform additional duties as assigned.

Qualifications:

Education:

  • Bachelor's degree from an accredited institution in computer science, computer engineering, management information systems, or a related field.
  • Relevant work experience may substitute for educational requirements on a year-for-year basis.

Experience:

  • A minimum of ten (10) years of progressively responsible experience in program management within the Information Technology sector.
  • Proven experience in delivering infrastructure and compute solutions in support of application environments.
  • Familiarity with both public and private cloud environments.
  • Experience with emerging technologies related to IaaS, PaaS, and SaaS.
  • Knowledge of strategic initiatives including technology planning and vendor management.

Skills and Abilities:

  • Strong understanding of program management principles and practices.
  • Ability to analyze program-related information and develop actionable plans.
  • Excellent communication skills, both verbal and written.
  • Proficiency in computer applications relevant to the role.
  • Demonstrated ability to work collaboratively with diverse stakeholders.

Work Environment:

This role involves frequent use of computers and communication devices, requiring a proactive approach to managing stress and maintaining productivity in a team-oriented environment.



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