Front Desk Associate

4 days ago

San Diego, California, United States JC Resorts Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at JC Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Attend to arriving and departing guests, checking them into or out of their hotel rooms and handling any special requests in a professional and sincere manner.
  • Understand and respond to all guest needs and requests in a timely and professional manner.
  • Follow all specified procedures to properly conduct Front Desk business, including reviewing arrivals and assigning rooms, completing group resume review, blocking room assignments and reservations, and processing adjustments and check-outs.
  • Be familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies, current special rates and restrictions, types and locations of rooms and suites available, and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
  • Develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
  • Satisfactorily resolve guests' complaints and problems, referring to Manager on Duty and/or Front Desk Manager, as needed.

Requirements:

  • High school diploma or equivalent required.
  • English fluency required.
  • Minimum one year experience in customer service position.
  • Prefer previous hotel experience.
  • Strong basic math skills required.
  • Must have some computer experience.
  • Must display knowledge of currently accepted business telephone etiquette.

Preferred Qualifications:

  • Detail oriented.
  • Organized and efficient.
  • Learns quickly.
  • Safety minded.
  • High quality standards for production and service.
  • Diplomatic and calm.
  • Strong verbal communications skills.
  • Courteous, friendly, and professional manner.
  • Good team player.
  • Customer service focus.
  • Able to work productively with little supervision.
  • Trustworthy and reliable.

Physical Demands:

  • Stands and walks short distances throughout shift.
  • Bends, stoops, and reaches to perform routine job tasks.
  • Heavy daily use of phones, throughout shift.
  • Occasionally required to handle and move objects weighing up to 75 lbs. over short distances.

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