Front Desk Associate

5 days ago


San Diego, California, United States Action Property Management Full time

Job Summary

Action Property Management is seeking a highly skilled and professional Front Desk Associate to join our team at our luxury association in San Diego. As the first point of contact for residents and guests, the Front Desk Associate will provide exceptional customer service and ensure a positive experience for all who interact with our community.

Key Responsibilities

  • Represent Action Property Management and the Association by delivering exceptional customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators.
  • Monitor lobby activity and maintain access control.
  • Provide concierge services to residents and guests.
  • Complete Daily Activity Report.
  • Answer and direct incoming phone calls and receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.

Requirements

  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience.
  • Hospitality, luxury retail, or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired.
  • Polished and professional appearance and demeanor.
  • Upbeat and positive team player attitude.
  • Strong judgment and solutions-oriented.
  • Proactive customer service approach.

Benefits

  • Competitive pay ($20 - $22 an hour).
  • Ample opportunities for career growth and advancement.
  • Comprehensive benefits package including medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
  • Generous paid time off including vacation hours, sick time, and company-observed holidays for qualifying team members.


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