Front Desk Representative

1 week ago


Carlsbad, California, United States Carlsbad By The Sea Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional customer service to guests and visitors of the hotel. This includes checking guests in and out, processing payments, and answering phones in a prompt and courteous manner.

Responsibilities
  • Welcomes guests in a friendly and professional manner.
  • Registers guests, issues room keys, and provides information on hotel services and room location.
  • Accurately processes all cash and credit card transactions in accordance with established procedures.
  • Issues, controls, and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management.
  • Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.
Qualifications
  • 1-2 years customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including ability to use email, word processing, and hotel management system.
Benefits
  • Excellent benefits package, including medical, dental, life, PTO, and 401k with company match for full-time associates.
  • Travel discount program.
  • Opportunity to grow and be promoted from within.


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