Front Desk Representative

4 days ago


Carlsbad, United States Courtyard San Diego Carlsbad Full time
Job Title: Front Desk Agent

Location: Courtyard San Diego Carlsbad, CA

Job Type: Full-time

About Us: InnVentures is a leading hospitality company with a culture of innovation and entrepreneurship. We operate over 75 hotels in 20+ states and offer a range of benefits to enhance our employees' health and well-being.

Job Summary:

We are seeking a Front Desk Agent to provide exceptional guest experiences at our Courtyard San Diego Carlsbad hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring a smooth and efficient check-in and check-out process.

Responsibilities:
  • Ensure a friendly, efficient, and error-free check-in and check-out experience for all guests.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to meet guest needs.
  • Provide accurate information and directions to guests regarding the local area and hotel facilities.
  • Demonstrate excellent phone etiquette and follow proper cash handling procedures.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
  • Previous customer service experience in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to read, write, type, and use basic technology.
  • Physical ability to stand for long periods and lift up to 25 pounds.
  • Availability to work evenings, weekends, and holidays.
What We Offer:
  • Competitive salary range.
  • Group insurance, including medical, dental, vision, and company-paid life insurance.
  • Paid time off.
  • Company-matched 401(k) plan.
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.


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