Customer Service Representative

14 hours ago

Carlsbad, California, United States CANYON BICYCLES USA INC Full time

{"h1": "Job Title: Customer Service Agent", "p": "At Canyon Bicycles USA Inc., we are seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and providing expert product knowledge to our customers.", "ul": [{"li": "Provide best-in-class customer service: Demonstrate a solid understanding of the Canyon business and exhibit empathy and resolve."}, {"li": "Develop and maintain expert-level Canyon product knowledge: Through rigorous training and self-study, you will become an expert in our products and be able to provide accurate and helpful information to our customers."}, {"li": "Effectively communicate with customers, internal team, and external partners: Manage multiple cases, complex issues, and external forces that may be out of your control. Use tactical diligence to document, escalate, and collaborate to resolve cases skillfully."}, {"li": "Achieve critical KPI targets: Your performance will be managed against individual Customer Satisfaction Scores (CSAT), number of cases handled, contact rate, and following internal case handling protocols."}], "h2": "Requirements", "ul": [{"li": "High School Diploma"}, {"li": "Minimum 2-3 years of experience in customer service or retail"}], "h2": "Preferred Knowledge, Skills, and Abilities", "ul": [{"li": "Experience using help desk software and remote support tools"}, {"li": "Knowledge and expertise in SAP, Salesforce, Outlook, and Microsoft Office"}, {"li": "Ability to multi-task and manage different communication platforms at any given time (chat, email, phone)"}, {"li": "Strong communication skills with the ability to deescalate difficult situations"}, {"li": "Performs well in a high-pressure, fast-paced environment"}, {"li": "Self-starter who takes initiative and is intrinsically driven to solve problems"}, {"li": "Ability to work a flexible hybrid in-office schedule and some weekends"}], "h2": "Work Environment", "p": "We offer a professional, upbeat, and fun work environment at our headquarters in Carlsbad. It is a world-class office space with a Canyon Showroom for displaying our professional team and athlete bikes."}

  • Customer Service Representative

    2 weeks ago

    Carlsbad, California, United States CANYON BICYCLES USA INC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Canyon Bicycles USA Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 weeks ago

    Carlsbad, California, United States Carlsbad Management Llc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our hotel guests at Carlsbad Management Llc. The ideal candidate will possess excellent communication skills and the ability to stay positive even in challenging situations.Key ResponsibilitiesMonitor and maintain knowledge of hotel operations...

  • Customer Service Ambassador

    2 weeks ago

    Carlsbad, California, United States Waterworks Aquatics Full time

    Job SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Waterworks Aquatics. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, building strong relationships with our families, and driving customer loyalty and retention.Key...

  • Amazon Fresh Grocery Associate

    2 weeks ago

    Carlsbad, California, United States Amazon Physical Stores Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Grocery Associate at Amazon Fresh. As a key member of our store team, you will be responsible for delivering an exceptional shopping experience for our customers.Key ResponsibilitiesCustomer Engagement: Greet customers, engage in friendly conversations, and...

  • Luxury Sales Representative

    3 days ago

    Carlsbad, California, United States LaserAway Full time

    Job Title: Luxury Sales RepresentativeAt LaserAway, we are seeking a highly motivated and results-driven Luxury Sales Representative to join our team. As a key member of our sales team, you will play a crucial role in delivering exceptional customer service and driving sales of our hair removal and non-surgical cosmetic services.Key Responsibilities:Schedule...

  • Healthcare Sales Representative

    4 weeks ago

    Carlsbad, California, United States Hospice of the North Coast Full time

    Job OverviewAt Hospice of the North Coast, we are driven by a profound commitment to compassionate care. Our team members embody a spirit of service that sets the benchmark in the industry. We take pride in our mission to provide exceptional support to those in need, and we view our work as a shared journey of growth and learning.We are currently seeking a...

  • Healthcare Sales Representative

    3 weeks ago

    Carlsbad, California, United States Hospice of the North Coast Full time

    Job OverviewAt Hospice of the North Coast, we are driven by a blend of compassion and commitment. Our team members recognize that genuine empathy leads to services that establish benchmarks in the industry. We take pride in knowing that our dedication to caring for others creates a significant impact, and we are grateful to be part of a cohesive family...

  • Front Desk Representative

    2 weeks ago

    Carlsbad, California, United States Carlsbad By The Sea Full time

    Job SummaryThe Front Desk Agent is a key member of the Carlsbad By The Sea team, responsible for delivering exceptional guest experiences. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesGuest Check-In/Check-Out: Ensure seamless and efficient guest arrivals and departures,...

  • Program Manager

    2 weeks ago

    Carlsbad, California, United States ViaSat Full time

    About the RoleWe are seeking a highly skilled and experienced Program Manager to lead our Advanced Network Solutions team. As a key member of our organization, you will be responsible for overseeing the execution of complex programs, managing budgets, and ensuring customer satisfaction.Key ResponsibilitiesLead program execution through leadership, program...

  • Service Lab Internship Position

    5 hours ago

    Carlsbad, California, United States Active Motif Inc Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Service Lab Internship at Active Motif Inc.Job SummaryThe Service Lab Internship is an exciting opportunity to gain hands-on experience in a dynamic and innovative laboratory environment. As a Service Lab Intern, you will be responsible for supporting our...

  • Laboratory Services Internship

    4 weeks ago

    Carlsbad, California, United States Active Motif Inc Full time

    Position OverviewTitle: Service Lab InternshipClassification: Non-ExemptReports To: Scientist or Research AssociateRole Type: OnsiteAbout Active Motif:Active Motif stands at the forefront of innovation in the field of epigenetics and gene regulation research. Our commitment lies in delivering top-tier products and exceptional service to the life sciences,...

  • Laboratory Services Internship

    4 weeks ago

    Carlsbad, California, United States Active Motif Inc Full time

    Position OverviewPosition Title: Service Lab InternshipClassification: Non-ExemptReports To: Scientist or Research AssociateOnsite RoleAbout Active Motif:Active Motif stands at the forefront of innovation in the field of epigenetics and gene regulation research. Our commitment lies in delivering top-tier products and exceptional service to support the life...

  • Event Service Professional

    3 weeks ago

    Carlsbad, California, United States The Party Staff, Inc. Full time

    Job SummaryThe Party Staff, Inc. is seeking a skilled Catering Server to join our team. As a Catering Server, you will be responsible for providing exceptional service to our clients and their guests at various events and functions.Key ResponsibilitiesSet up and break down catering events, including tables, chairs, and decorationsServe food and beverages to...

  • Field Service Manager

    3 weeks ago

    Carlsbad, California, United States Rolling Suds San Diego-Carlsbad Full time

    Job SummaryWe are seeking a highly skilled and experienced Power Washing Field Service Manager to join our team at Rolling Suds San Diego-Carlsbad. As a key member of our operations team, you will be responsible for leading our power washing team to deliver exceptional service to our customers and ensuring that all jobs are completed to the highest...

  • Project Management Lead

    4 weeks ago

    Carlsbad, California, United States ViaSat Full time

    About UsAt Viasat, we are dedicated to addressing global challenges through innovative solutions. With over 35 years of experience, we have transformed communication for consumers, businesses, and governments worldwide.Role OverviewWe are seeking a skilled Program Manager to oversee internal development, capital, and contract initiatives within our Advanced...

  • Territory Sales Executive

    2 weeks ago

    Carlsbad, California, United States Advanced Diabetes Supply Full time

    About Our CompanyAdvanced Diabetes Supply is a leading provider of diabetes care solutions, dedicated to delivering exceptional service and innovative products to our customers. Our mission is to empower individuals with diabetes to manage their condition effectively and improve their quality of life.We are committed to fostering a collaborative and dynamic...

  • Palliative Care Community Representative

    4 weeks ago

    Carlsbad, California, United States Hospice of the North Coast Full time

    Job OverviewAt Hospice of the North Coast, we are dedicated to merging Compassion with Purpose. Our team members embody the essence of empathy, ensuring that our services not only meet but exceed industry standards. We take pride in our unwavering commitment to providing compassionate care that leaves a lasting impression on the lives we touch. Being part of...

  • Territory Sales Executive

    2 weeks ago

    Carlsbad, California, United States Advanced Diabetes Supply Full time

    About Our CompanyAdvanced Diabetes Supply is a leading provider of diabetes care solutions, dedicated to delivering exceptional service and innovative products to our customers. Our mission is to empower individuals with diabetes to manage their condition effectively and improve their quality of life.We are committed to fostering a collaborative and dynamic...

  • Jewelry Design Specialist

    2 weeks ago

    Carlsbad, California, United States Taylor Custom Rings Full time

    Job OverviewAs a Design Consultant at Taylor Custom Rings, you will play a vital role in assisting customers with styling, purchasing, and creating custom designs. Your primary responsibility will be to see sales through from start to finish, ensuring a seamless and enjoyable experience for our clients.Key ResponsibilitiesCustomer Experience: Create...

  • Client Support Specialist

    4 weeks ago

    Carlsbad, California, United States CANYON BICYCLES USA INC Full time

    Job OverviewCanyon Bicycles USA Inc. stands as a premier manufacturer in the cycling industry, offering a diverse range of road, mountain, triathlon, urban, and fitness bicycles. Our commitment to a direct-to-consumer model and our passion for inspiring cyclists distinguishes us from competitors. We are continuously seeking skilled individuals ready to...