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Front Desk Supervisor

2 months ago

Carlsbad, United States Crestline Hotels & Resorts Full time

Job Summary

The Front Desk Supervisor is responsible for overseeing the front desk operations to ensure exceptional guest service and maximum productivity. This role requires a strong leader who can motivate and train staff to provide a seamless experience for hotel patrons.

Key Responsibilities

  • Supervise front desk staff to ensure efficient check-in and check-out processes
  • Manage room assignments, key distribution, and guest communication
  • Monitor and maintain accurate records of guest accounts and room availability
  • Coordinate with housekeeping and maintenance staff to resolve guest issues
  • Provide exceptional customer service and resolve guest complaints in a professional manner
  • Train and develop front desk staff to ensure they have the necessary skills to provide excellent guest service
  • Collaborate with other departments to ensure seamless operations and maximum guest satisfaction

Requirements

  • High school graduate or equivalent required
  • 2-3 years of supervisory experience in a hotel or hospitality setting preferred
  • Basic computer skills and knowledge of hotel software systems
  • Excellent communication and leadership skills

Crestline Hotels & Resorts is an Equal Opportunity Employer