Front Desk Representative

7 days ago


Carlsbad, United States Carlsbad By The Sea Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional customer service to guests and visitors of the hotel. This includes checking guests in and out efficiently, processing payments, and answering phone calls in a prompt and courteous manner.

Responsibilities
  • Welcome guests in a friendly and professional manner.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Process all cash and credit card transactions accurately and efficiently.
  • Issue, control, and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management.
  • Respond to guest complaints and make service recovery gestures to ensure total guest satisfaction.
Qualifications
  • 1-2 years of customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including email, word processing, and hotel management systems.
Benefits

Carlsbad By The Sea offers excellent benefits, including medical, dental, life insurance, paid time off, and a 401(k) plan with company match for full-time associates. We also offer a travel discount program and opportunities for growth and advancement within the company.



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